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Changes for page 6. Logfile

Last modified by teamwire001 on 2026/07/08 08:07
From version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR
To version 11.1
edited by teamwire001
on 2026/07/08 08:07
Change comment: DOC-573

Summary

Details

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1 -5. Logfile
1 +6. Logfile
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1 -Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
1 +Of course we hope you will not run into any issues using Teamwire.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
3 +Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 -* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 -* {{code}}log.txt{{/code}} for critical errors
7 7  
8 -Depending on the platform, these files are stored in different directories.
6 +{{id name="desktop-4-helpcenter"/}}
9 9  
8 += Teamwire Help Center =
10 10  
11 -= Windows =
12 12  
13 -When storing the user data into the **local user data directory (default):**
11 +In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
14 14  
15 -{{code language="plain"}}
16 -%LOCALAPPDATA%\Teamwire\User Data\Default\
17 -{{/code}}
13 +Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
18 18  
19 -resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
20 -
21 21  ## ##
16 +[[image:desktop4-helpcenter.png||width="75%"]]
17 +## ##
22 22  
23 -When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
19 +{{id name="desktop-4-explorer"/}}
24 24  
25 -{{code language="plain"}}
26 -%APPDATA%\Teamwire\User Data\Default\
27 -{{/code}}
21 += File explorer =
28 28  
29 -resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
23 +The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
30 30  
31 -## ##
32 32  
33 -Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
26 +(% class="lead" id="4-windows" %)
27 +Windows
34 34  
29 +On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
30 +resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
35 35  
36 -= macOS =
37 37  
38 -{{code language="plain"}}
39 -/Library/Application Support/Teamwire/Default/
40 -{{/code}}
33 +(% class="lead" id="4-macos" %)
34 +macOS
41 41  
36 +On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
42 42  
43 -= Linux =
44 44  
45 -{{code language="plain"}}
46 -/.config/Teamwire/Default/
47 -{{/code}}
39 +(% class="lead" id="4-linux" %)
40 +Linux
48 48  
42 +On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
43 +
44 +
45 +{{id name="desktop-4-error"/}}
46 +
47 += In the error screen =
48 +
49 +When running into a problem, Teamwire will show an error message and block your app interface.
50 +
51 +This screen provides an option to **Download the logfiles and send them to your administrator**.
52 +
53 +Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
54 +
55 +* incidents during the registration routine.
56 +* high level incidents caused by the app itself.
57 +* low level incidents not caused by the app's code, e.g. file or directory permissions.
58 +
49 49  ## ##
60 +[[image:desktop4-errorscreen.png||width="75%"]]
61 +## ##
62 +
63 +## ##
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