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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR
To version 2.2
edited by teamwire001
on 2021/12/03 15:18
Change comment: updated directory info

Summary

Details

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Content
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2 2  
3 3  To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 -* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 -* {{code}}log.txt{{/code}} for critical errors
5 +* **registration_failure.txt**
6 +This file tracks incidents during the registration routine
7 7  
8 -Depending on the platform, these files are stored in different directories.
8 +* **exceptions.log**
9 +This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
9 9  
11 +* **log.txt**
12 +This file tracks all high level incidents caused by the app itself
10 10  
11 -= Windows =
12 -
13 -When storing the user data into the **local user data directory (default):**
14 -
15 -{{code language="plain"}}
16 -%LOCALAPPDATA%\Teamwire\User Data\Default\
17 -{{/code}}
18 -
19 -resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
20 -
21 21  ## ##
22 22  
23 -When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
16 +(% class="lead" %)
17 +Depending on the desktop's OS, these files are stored in different directories.
24 24  
25 -{{code language="plain"}}
26 -%APPDATA%\Teamwire\User Data\Default\
27 -{{/code}}
19 +{{id name="windows"/}}
28 28  
29 -resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
21 += Windows =
30 30  
31 -## ##
23 +|(% style="width:30%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
24 +e.g.## ## ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
25 +|**Roaming user directory** (##/APPDATA=TRUE##)
26 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
27 +e.g.## ## ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
28 +|**Custom user directory** (##/USERDATADIR=<path>##)
29 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
30 +e.g.## ## ##H:\Installations\Teamwire\User Data\Default\Logs##
32 32  
33 -Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
32 +{{id name="macos"/}}
34 34  
35 -
36 36  = macOS =
37 37  
38 -{{code language="plain"}}
39 -/Library/Application Support/Teamwire/Default/
40 -{{/code}}
36 +On macOS the logfiles are always stored to
41 41  
38 +{{code language="plain"}}/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
42 42  
40 +
41 +{{id name="linux"/}}
42 +
43 43  = Linux =
44 44  
45 -{{code language="plain"}}
46 -/.config/Teamwire/Default/
47 -{{/code}}
45 +On Linux the logfiles are always stored to
48 48  
47 +{{code language="plain"}}/.config/Teamwire/Default/Logs{{/code}} ## ##
48 +
49 49  ## ##