Skip to Content

Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR
To version 4.2
edited by teamwire003
on 2024/05/27 16:24
Change comment: DOC-319

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -5. Logfile
1 +6. Logfile
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.teamwire001
1 +XWiki.teamwire003
Content
... ... @@ -1,49 +1,105 @@
1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 -* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 -* {{code}}log.txt{{/code}} for critical errors
7 7  
8 -Depending on the platform, these files are stored in different directories.
6 += Desktop 4.0.0 or newer =
9 9  
8 +Teamwire creates the logfile **logs.log** which is located in the directories listed below.
10 10  
11 -= Windows =
10 +The file tracks all
12 12  
13 -When storing the user data into the **local user data directory (default):**
12 +* incidents during the registration routine
13 +* high level incidents caused by the app itself
14 +* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 +## ##
14 14  
15 -{{code language="plain"}}
16 -%LOCALAPPDATA%\Teamwire\User Data\Default\
17 -{{/code}}
17 +(% class="lead" %)
18 +Depending on the desktop's OS, the file is stored in a different directory.
18 18  
19 -resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
20 +{{id name="4-windows"/}}
20 20  
21 -## ##
22 +== Windows ==
22 22  
23 -When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
24 +On Windows the logfile is stored to
24 24  
25 -{{code language="plain"}}
26 -%APPDATA%\Teamwire\User Data\Default\
27 -{{/code}}
26 +**Up from version 4.0.16**
28 28  
29 -resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
28 +{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ##
29 +e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs
30 30  
31 +**Until version 4.0.15**
32 +
33 +{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
34 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
35 +
36 +
37 +{{id name="4-macos"/}}
38 +
39 +== macOS ==
40 +
41 +On macOS the logfile is stored to
42 +
43 +{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
44 +
45 +
46 +{{id name="4-linux"/}}
47 +
48 +== Linux ==
49 +
50 +On Linux the logfile is stored to
51 +
52 +{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
53 +
54 +----
55 +
56 +{{id name="desktop-previous"/}}
57 +
58 += Until Desktop 3.4.2 =
59 +
60 +Teamwire creates the following reports:
61 +
62 +* **registration_failure.txt**
63 +This file tracks incidents during the registration routine
64 +
65 +* **exceptions.log**
66 +This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
67 +
68 +* **log.txt**
69 +This file tracks all high level incidents caused by the app itself
31 31  ## ##
32 32  
33 -Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
72 +(% class="lead" %)
73 +Depending on the desktop's OS, these files are stored in different directories.
34 34  
75 +{{id name="windows"/}}
35 35  
36 -= macOS =
77 +== Windows ==
37 37  
38 -{{code language="plain"}}
39 -/Library/Application Support/Teamwire/Default/
40 -{{/code}}
79 +|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
80 +e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
81 +|**Roaming user directory**
82 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
83 +e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
84 +|**Custom user directory**
85 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
86 +e.g. H:\Installations\Teamwire\User Data\Default\Logs
41 41  
88 +{{id name="macos"/}}
42 42  
43 -= Linux =
90 +== macOS ==
44 44  
45 -{{code language="plain"}}
46 -/.config/Teamwire/Default/
47 -{{/code}}
92 +On macOS the logfiles are always stored to
48 48  
94 +{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
95 +
96 +
97 +{{id name="linux"/}}
98 +
99 +== Linux ==
100 +
101 +On Linux the logfiles are always stored to
102 +
103 +{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
104 +
49 49  ## ##