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Changes for page 6. Logfile

Last modified by teamwire001 on 2025/09/11 15:01
From version 10.1
edited by teamwire001
on 2025/09/11 15:01
Change comment: Upload new image "desktop4-errorscreen.png", version 1.1
To version 4.2
edited by teamwire003
on 2024/05/27 16:24
Change comment: DOC-319

Summary

Details

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1 -XWiki.teamwire001
1 +XWiki.teamwire003
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1 -Of course we hope you will not run into any issues using Teamwire.
1 +Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 5  
6 -{{id name="desktop-4-helpcenter"/}}
6 += Desktop 4.0.0 or newer =
7 7  
8 -= Teamwire Help Center =
8 +Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9 9  
10 -{{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}}
10 +The file tracks all
11 11  
12 -(% id="helpcenter1" %)
13 -(((
14 -In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
12 +* incidents during the registration routine
13 +* high level incidents caused by the app itself
14 +* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 +## ##
15 15  
16 -Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
17 +(% class="lead" %)
18 +Depending on the desktop's OS, the file is stored in a different directory.
17 17  
18 -## ##
19 -[[image:desktop4-helpcenter.png||width="75%"]]
20 -## ##
21 -)))
20 +{{id name="4-windows"/}}
22 22  
23 -(% id="helpcenter2" %)
24 -(((
25 -The Help Center is not included in the Desktop version 3.
26 -)))
22 +== Windows ==
27 27  
28 -(% style="border-color:var(--gili_blue_300)" %)
29 -----
24 +On Windows the logfile is stored to
30 30  
26 +**Up from version 4.0.16**
31 31  
32 -{{id name="desktop-4-explorer"/}}
28 +{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ##
29 +e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs
33 33  
34 -= File explorer =
31 +**Until version 4.0.15**
35 35  
36 -{{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}}
33 +{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
34 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
37 37  
38 -(% id="fileexplorer1" %)
39 -(((
40 -The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
41 41  
37 +{{id name="4-macos"/}}
42 42  
43 -(% class="lead" id="4-windows" %)
44 -Windows
39 +== macOS ==
45 45  
46 -On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
47 -resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
41 +On macOS the logfile is stored to
48 48  
43 +{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
49 49  
50 -(% class="lead" id="4-macos" %)
51 -macOS
52 52  
53 -On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
46 +{{id name="4-linux"/}}
54 54  
48 +== Linux ==
55 55  
56 -(% class="lead" id="4-linux" %)
57 -Linux
50 +On Linux the logfile is stored to
58 58  
59 -On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
60 -)))
52 +{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
61 61  
62 -(% id="fileexplorer2" %)
63 -(((
54 +----
55 +
56 +{{id name="desktop-previous"/}}
57 +
58 += Until Desktop 3.4.2 =
59 +
64 64  Teamwire creates the following reports:
65 65  
66 66  * **registration_failure.txt**
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67 67  This file tracks incidents during the registration routine
68 68  
69 69  * **exceptions.log**
70 -This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
66 +This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
71 71  
72 72  * **log.txt**
73 -This file tracks all high-level incidents caused by the app itself
69 +This file tracks all high level incidents caused by the app itself
74 74  ## ##
75 75  
76 -Depending on your operating system, the files are stored in different directories as listed below
72 +(% class="lead" %)
73 +Depending on the desktop's OS, these files are stored in different directories.
77 77  
75 +{{id name="windows"/}}
78 78  
79 -(% class="lead" id="windows" %)
80 -Windows
77 +== Windows ==
81 81  
82 -|**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs##
83 -resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
84 -|**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs##
85 -resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
86 -|**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs##
87 -e.g. ##H:\Installations\Teamwire\User Data\Default\Logs##
88 -|(% style="width:20%" %) |
79 +|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
80 +e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
81 +|**Roaming user directory**
82 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
83 +e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
84 +|**Custom user directory**
85 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
86 +e.g. H:\Installations\Teamwire\User Data\Default\Logs
89 89  
90 -(% class="lead" id="macos" %)
91 -macOS
88 +{{id name="macos"/}}
92 92  
93 -On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##
90 +== macOS ==
94 94  
92 +On macOS the logfiles are always stored to
95 95  
96 -(% class="lead" id="linux" %)
97 -Linux
94 +{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
98 98  
99 -On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs##
100 -)))
101 101  
102 -(% style="border-color:var(--gili_blue_300)" %)
103 -----
97 +{{id name="linux"/}}
104 104  
99 +== Linux ==
105 105  
106 -{{id name="desktop-4-error"/}}
101 +On Linux the logfiles are always stored to
107 107  
108 -= In the error screen =
103 +{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
109 109  
110 -{{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}}
111 -
112 -(% id="errorscreen1" %)
113 -(((
114 -When running into a problem, Teamwire will show an error message and block your app interface.
115 -
116 -This screen provides an option to **Download the logfiles and send them to your administrator**.
117 -
118 -Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
119 -
120 -* incidents during the registration routine.
121 -* high level incidents caused by the app itself.
122 -* low level incidents not caused by the app's code, e.g. file or directory permissions.
123 -
124 124  ## ##
125 -[[image:desktop4-errorscreen.png||width="75%"]]
126 -## ##
127 -)))
128 -
129 -(% id="errorscreen2" %)
130 -(((
131 -The error message screen is not included in the Desktop version 3.
132 -)))
133 -
134 -(% style="border-color:var(--gili_blue_300)" %)
135 -----
136 -
137 -## ##
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