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Changes for page 6. Logfile

Last modified by teamwire001 on 2026/07/08 08:07
From version 11.1
edited by teamwire001
on 2026/07/08 08:07
Change comment: DOC-573
To version 10.1
edited by teamwire001
on 2025/09/11 15:01
Change comment: Upload new image "desktop4-errorscreen.png", version 1.1

Summary

Details

Page properties
Content
... ... @@ -7,7 +7,10 @@
7 7  
8 8  = Teamwire Help Center =
9 9  
10 +{{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}}
10 10  
12 +(% id="helpcenter1" %)
13 +(((
11 11  In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
12 12  
13 13  Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
... ... @@ -15,11 +15,25 @@
15 15  ## ##
16 16  [[image:desktop4-helpcenter.png||width="75%"]]
17 17  ## ##
21 +)))
18 18  
23 +(% id="helpcenter2" %)
24 +(((
25 +The Help Center is not included in the Desktop version 3.
26 +)))
27 +
28 +(% style="border-color:var(--gili_blue_300)" %)
29 +----
30 +
31 +
19 19  {{id name="desktop-4-explorer"/}}
20 20  
21 21  = File explorer =
22 22  
36 +{{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}}
37 +
38 +(% id="fileexplorer1" %)
39 +(((
23 23  The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
24 24  
25 25  
... ... @@ -40,12 +40,60 @@
40 40  Linux
41 41  
42 42  On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
60 +)))
43 43  
62 +(% id="fileexplorer2" %)
63 +(((
64 +Teamwire creates the following reports:
44 44  
66 +* **registration_failure.txt**
67 +This file tracks incidents during the registration routine
68 +
69 +* **exceptions.log**
70 +This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
71 +
72 +* **log.txt**
73 +This file tracks all high-level incidents caused by the app itself
74 +## ##
75 +
76 +Depending on your operating system, the files are stored in different directories as listed below
77 +
78 +
79 +(% class="lead" id="windows" %)
80 +Windows
81 +
82 +|**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs##
83 +resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
84 +|**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs##
85 +resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
86 +|**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs##
87 +e.g. ##H:\Installations\Teamwire\User Data\Default\Logs##
88 +|(% style="width:20%" %) |
89 +
90 +(% class="lead" id="macos" %)
91 +macOS
92 +
93 +On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##
94 +
95 +
96 +(% class="lead" id="linux" %)
97 +Linux
98 +
99 +On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs##
100 +)))
101 +
102 +(% style="border-color:var(--gili_blue_300)" %)
103 +----
104 +
105 +
45 45  {{id name="desktop-4-error"/}}
46 46  
47 47  = In the error screen =
48 48  
110 +{{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}}
111 +
112 +(% id="errorscreen1" %)
113 +(((
49 49  When running into a problem, Teamwire will show an error message and block your app interface.
50 50  
51 51  This screen provides an option to **Download the logfiles and send them to your administrator**.
... ... @@ -59,5 +59,14 @@
59 59  ## ##
60 60  [[image:desktop4-errorscreen.png||width="75%"]]
61 61  ## ##
127 +)))
62 62  
129 +(% id="errorscreen2" %)
130 +(((
131 +The error message screen is not included in the Desktop version 3.
132 +)))
133 +
134 +(% style="border-color:var(--gili_blue_300)" %)
135 +----
136 +
63 63  ## ##