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Changes for page 6. Logfile

Last modified by teamwire001 on 2026/07/08 08:07
From version 11.1
edited by teamwire001
on 2026/07/08 08:07
Change comment: DOC-573
To version 8.2
edited by teamwire001
on 2024/12/12 15:28
Change comment: fix icon

Summary

Details

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1 -Of course we hope you will not run into any issues using Teamwire.
1 +Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 5  
6 -{{id name="desktop-4-helpcenter"/}}
6 +{{id name="desktop-4"/}}
7 7  
8 -= Teamwire Help Center =
8 += Desktop 4.0.0 or newer =
9 9  
10 10  
11 +{{id name="desktop-4-error"/}}
12 +
13 +== On error screen ==
14 +
15 +When running into a problem, Teamwire will show an error message and block your app interface.
16 +
17 +This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18 +
19 +* incidents during the registration routine
20 +* high level incidents caused by the app itself
21 +* low level incidents not caused by the app's code, e.g. file or directory permissions
22 +## ##
23 +
24 +{{id name="desktop-4-helpcenter"/}}
25 +
26 +== Via Help Center ==
27 +
11 11  In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
12 12  
13 -Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
30 +Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
14 14  
15 15  ## ##
16 16  [[image:desktop4-helpcenter.png||width="75%"]]
... ... @@ -18,7 +18,7 @@
18 18  
19 19  {{id name="desktop-4-explorer"/}}
20 20  
21 -= File explorer =
38 +== Via file explorer ==
22 22  
23 23  The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
24 24  
... ... @@ -26,38 +26,75 @@
26 26  (% class="lead" id="4-windows" %)
27 27  Windows
28 28  
29 -On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
30 -resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
46 +On Windows the logfile is stored at
31 31  
48 +|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 +e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 +|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 +## ##
32 32  
33 33  (% class="lead" id="4-macos" %)
34 34  macOS
35 35  
36 -On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
57 +On macOS the logfile is stored at
37 37  
59 +{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
38 38  
61 +
39 39  (% class="lead" id="4-linux" %)
40 40  Linux
41 41  
42 -On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
65 +On Linux the logfile is stored at
43 43  
67 +{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
44 44  
45 -{{id name="desktop-4-error"/}}
46 46  
47 -= In the error screen =
70 +{{id name="desktop-previous"/}}
48 48  
49 -When running into a problem, Teamwire will show an error message and block your app interface.
72 += Desktop 3.4.3 and previous versions =
50 50  
51 -This screen provides an option to **Download the logfiles and send them to your administrator**.
74 +Teamwire creates the following reports:
52 52  
53 -Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
76 +* **registration_failure.txt**
77 +This file tracks incidents during the registration routine
54 54  
55 -* incidents during the registration routine.
56 -* high level incidents caused by the app itself.
57 -* low level incidents not caused by the app's code, e.g. file or directory permissions.
79 +* **exceptions.log**
80 +This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
58 58  
82 +* **log.txt**
83 +This file tracks all high-level incidents caused by the app itself
59 59  ## ##
60 -[[image:desktop4-errorscreen.png||width="75%"]]
85 +
86 +Depending on your operating system, the files are stored in different directories as listed below
87 +
88 +
89 +(% class="lead" id="windows" %)
90 +Windows
91 +
92 +|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93 +e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
94 +|**Roaming user directory**
95 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
96 +e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
97 +|**Custom user directory**
98 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99 +e.g. H:\Installations\Teamwire\User Data\Default\Logs
61 61  ## ##
62 62  
102 +(% class="lead" id="macos" %)
103 +macOS
104 +
105 +On macOS the logfiles are always stored to
106 +
107 +{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
108 +
109 +
110 +(% class="lead" id="linux" %)
111 +Linux
112 +
113 +On Linux the logfiles are always stored to
114 +
115 +{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
116 +
63 63  ## ##
desktop4-errorscreen.png
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1 -XWiki.teamwire001
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