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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 2.4
edited by teamwire001
on 2023/02/10 13:50
Change comment: reorder by title
To version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR

Summary

Details

Page properties
Title
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1 -6. Logfile
1 +5. Logfile
Content
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2 2  
3 3  To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 -* **registration_failure.txt**
6 -This file tracks incidents during the registration routine
5 +* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 +* {{code}}log.txt{{/code}} for critical errors
7 7  
8 -* **exceptions.log**
9 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
8 +Depending on the platform, these files are stored in different directories.
10 10  
11 -* **log.txt**
12 -This file tracks all high level incidents caused by the app itself
13 13  
14 -## ##
11 += Windows =
15 15  
16 -(% class="lead" %)
17 -Depending on the desktop's OS, these files are stored in different directories.
13 +When storing the user data into the **local user data directory (default):**
18 18  
19 -{{id name="windows"/}}
15 +{{code language="plain"}}
16 +%LOCALAPPDATA%\Teamwire\User Data\Default\
17 +{{/code}}
20 20  
21 -= Windows =
19 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
22 22  
23 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
24 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
25 -|**Roaming user directory**
26 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
27 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
28 -|**Custom user directory**
29 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
30 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
21 +## ##
31 31  
32 -{{id name="macos"/}}
23 +When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
33 33  
34 -= macOS =
25 +{{code language="plain"}}
26 +%APPDATA%\Teamwire\User Data\Default\
27 +{{/code}}
35 35  
36 -On macOS the logfiles are always stored to
29 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
37 37  
38 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
31 +## ##
39 39  
33 +Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
40 40  
41 -{{id name="linux"/}}
42 42  
43 -= Linux =
36 += macOS =
44 44  
45 -On Linux the logfiles are always stored to
38 +{{code language="plain"}}
39 +/Library/Application Support/Teamwire/Default/
40 +{{/code}}
46 46  
47 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
48 48  
43 += Linux =
44 +
45 +{{code language="plain"}}
46 +/.config/Teamwire/Default/
47 +{{/code}}
48 +
49 49  ## ##