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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 3.1
edited by teamwire001
on 2023/11/07 11:37
Change comment: Renamed back-links.
To version 4.1
edited by teamwire003
on 2023/11/07 12:48
Change comment: DOC-249

Summary

Details

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Author
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1 -XWiki.teamwire001
1 +XWiki.teamwire003
Content
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1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 +
6 += Desktop 4.0.0 or newer =
7 +
8 +Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9 +
10 +The file tracks all
11 +
12 +* incidents during the registration routine
13 +* high level incidents caused by the app itself
14 +* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 +## ##
16 +
17 +(% class="lead" %)
18 +Depending on the desktop's OS, the file is stored in a different directory.
19 +
20 +{{id name="4-windows"/}}
21 +
22 +== Windows ==
23 +
24 +On Windows the logfile is stored to
25 +
26 +{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
27 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
28 +
29 +
30 +{{id name="4-macos"/}}
31 +
32 +== macOS ==
33 +
34 +On macOS the logfile is stored to
35 +
36 +{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
37 +
38 +
39 +{{id name="4-linux"/}}
40 +
41 +== Linux ==
42 +
43 +On Linux the logfile is stored to
44 +
45 +{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
46 +
47 +----
48 +
49 +{{id name="desktop-previous"/}}
50 +
51 += Until Desktop 3.4.2 =
52 +
53 +Teamwire creates the following reports:
54 +
5 5  * **registration_failure.txt**
6 6  This file tracks incidents during the registration routine
7 7  
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10 10  
11 11  * **log.txt**
12 12  This file tracks all high level incidents caused by the app itself
13 -
14 14  ## ##
15 15  
16 16  (% class="lead" %)
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18 18  
19 19  {{id name="windows"/}}
20 20  
21 -= Windows =
70 +== Windows ==
22 22  
23 23  |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
24 24  e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
... ... @@ -31,7 +31,7 @@
31 31  
32 32  {{id name="macos"/}}
33 33  
34 -= macOS =
83 +== macOS ==
35 35  
36 36  On macOS the logfiles are always stored to
37 37  
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40 40  
41 41  {{id name="linux"/}}
42 42  
43 -= Linux =
92 +== Linux ==
44 44  
45 45  On Linux the logfiles are always stored to
46 46