Skip to Content

Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 3.1
edited by teamwire001
on 2023/11/07 11:37
Change comment: Renamed back-links.
To version 6.1
edited by teamwire001
on 2024/12/12 15:09
Change comment: DOC-385

Summary

Details

Page properties
Content
... ... @@ -1,24 +1,93 @@
1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 +
6 +{{id name="desktop-4"/}}
7 +
8 += Desktop 4.0.0 or newer =
9 +
10 +
11 +{{id name="desktop-4-error"/}}
12 +
13 +== On error screen ==
14 +
15 +When running into a problem, Teamwire will show an error message and block your app interface.
16 +
17 +This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18 +
19 +* incidents during the registration routine
20 +* high level incidents caused by the app itself
21 +* low level incidents not caused by the app's code, e.g. file or directory permissions
22 +## ##
23 +
24 +{{id name="desktop-4-helpcenter"/}}
25 +
26 +== Via Help Center ==
27 +
28 +In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
29 +
30 +Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
31 +
32 +## ##
33 +[[image:desktop4-helpcenter.png||width="75%"]]
34 +## ##
35 +
36 +{{id name="desktop-4-explorer"/}}
37 +
38 +== Via file explorer ==
39 +
40 +The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
41 +
42 +
43 +(% class="lead" id="4-windows" %)
44 +Windows
45 +
46 +On Windows the logfile is stored at
47 +
48 +|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 +e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 +|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 +## ##
53 +
54 +(% class="lead" id="4-macos" %)
55 +macOS
56 +
57 +On macOS the logfile is stored at
58 +
59 +{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
60 +
61 +
62 +(% class="lead" id="4-linux" %)
63 +Linux
64 +
65 +On Linux the logfile is stored at
66 +
67 +{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68 +
69 +
70 +{{id name="desktop-previous"/}}
71 +
72 += Desktop 3.4.3 and previous versions =
73 +
74 +Teamwire creates the following reports:
75 +
5 5  * **registration_failure.txt**
6 6  This file tracks incidents during the registration routine
7 7  
8 8  * **exceptions.log**
9 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
80 +This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
10 10  
11 11  * **log.txt**
12 -This file tracks all high level incidents caused by the app itself
13 -
83 +This file tracks all high-level incidents caused by the app itself
14 14  ## ##
15 15  
16 -(% class="lead" %)
17 -Depending on the desktop's OS, these files are stored in different directories.
86 +Depending on your operating system, the files are stored in different directories as listed below
18 18  
19 -{{id name="windows"/}}
20 20  
21 -= Windows =
89 +(% class="lead" id="windows" %)
90 +Windows
22 22  
23 23  |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
24 24  e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
... ... @@ -28,20 +28,19 @@
28 28  |**Custom user directory**
29 29  [[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
30 30  e.g. H:\Installations\Teamwire\User Data\Default\Logs
100 +## ##
31 31  
32 -{{id name="macos"/}}
102 +(% class="lead" id="macos" %)
103 +macOS
33 33  
34 -= macOS =
35 -
36 36  On macOS the logfiles are always stored to
37 37  
38 38  {{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
39 39  
40 40  
41 -{{id name="linux"/}}
110 +(% class="lead" id="linux" %)
111 +Linux
42 42  
43 -= Linux =
44 -
45 45  On Linux the logfiles are always stored to
46 46  
47 47  {{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##