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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 4.1
edited by teamwire003
on 2023/11/07 12:48
Change comment: DOC-249
To version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR

Summary

Details

Page properties
Title
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1 -6. Logfile
1 +5. Logfile
Author
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1 -XWiki.teamwire003
1 +XWiki.teamwire001
Content
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1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 +* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 +* {{code}}log.txt{{/code}} for critical errors
5 5  
6 -= Desktop 4.0.0 or newer =
8 +Depending on the platform, these files are stored in different directories.
7 7  
8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9 9  
10 -The file tracks all
11 += Windows =
11 11  
12 -* incidents during the registration routine
13 -* high level incidents caused by the app itself
14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 -## ##
13 +When storing the user data into the **local user data directory (default):**
16 16  
17 -(% class="lead" %)
18 -Depending on the desktop's OS, the file is stored in a different directory.
15 +{{code language="plain"}}
16 +%LOCALAPPDATA%\Teamwire\User Data\Default\
17 +{{/code}}
19 19  
20 -{{id name="4-windows"/}}
19 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
21 21  
22 -== Windows ==
21 +## ##
23 23  
24 -On Windows the logfile is stored to
23 +When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
25 25  
26 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
27 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
25 +{{code language="plain"}}
26 +%APPDATA%\Teamwire\User Data\Default\
27 +{{/code}}
28 28  
29 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
29 29  
30 -{{id name="4-macos"/}}
31 -
32 -== macOS ==
33 -
34 -On macOS the logfile is stored to
35 -
36 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
37 -
38 -
39 -{{id name="4-linux"/}}
40 -
41 -== Linux ==
42 -
43 -On Linux the logfile is stored to
44 -
45 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
46 -
47 -----
48 -
49 -{{id name="desktop-previous"/}}
50 -
51 -= Until Desktop 3.4.2 =
52 -
53 -Teamwire creates the following reports:
54 -
55 -* **registration_failure.txt**
56 -This file tracks incidents during the registration routine
57 -
58 -* **exceptions.log**
59 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
60 -
61 -* **log.txt**
62 -This file tracks all high level incidents caused by the app itself
63 63  ## ##
64 64  
65 -(% class="lead" %)
66 -Depending on the desktop's OS, these files are stored in different directories.
33 +Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
67 67  
68 -{{id name="windows"/}}
69 69  
70 -== Windows ==
36 += macOS =
71 71  
72 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
73 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
74 -|**Roaming user directory**
75 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
76 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
77 -|**Custom user directory**
78 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
79 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
38 +{{code language="plain"}}
39 +/Library/Application Support/Teamwire/Default/
40 +{{/code}}
80 80  
81 -{{id name="macos"/}}
82 82  
83 -== macOS ==
43 += Linux =
84 84  
85 -On macOS the logfiles are always stored to
45 +{{code language="plain"}}
46 +/.config/Teamwire/Default/
47 +{{/code}}
86 86  
87 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
88 -
89 -
90 -{{id name="linux"/}}
91 -
92 -== Linux ==
93 -
94 -On Linux the logfiles are always stored to
95 -
96 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
97 -
98 98  ## ##