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Changes for page 6. Logfile

Last modified by teamwire001 on 2025/09/11 15:01
From version 4.1
edited by teamwire003
on 2023/11/07 12:48
Change comment: DOC-249
To version 10.1
edited by teamwire001
on 2025/09/11 15:01
Change comment: Upload new image "desktop4-errorscreen.png", version 1.1

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Details

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1 -XWiki.teamwire003
1 +XWiki.teamwire001
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1 -Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
1 +Of course we hope you will not run into any issues using Teamwire.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 5  
6 -= Desktop 4.0.0 or newer =
6 +{{id name="desktop-4-helpcenter"/}}
7 7  
8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below.
8 += Teamwire Help Center =
9 9  
10 -The file tracks all
10 +{{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}}
11 11  
12 -* incidents during the registration routine
13 -* high level incidents caused by the app itself
14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 -## ##
12 +(% id="helpcenter1" %)
13 +(((
14 +In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
16 16  
17 -(% class="lead" %)
18 -Depending on the desktop's OS, the file is stored in a different directory.
16 +Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
19 19  
20 -{{id name="4-windows"/}}
18 +## ##
19 +[[image:desktop4-helpcenter.png||width="75%"]]
20 +## ##
21 +)))
21 21  
22 -== Windows ==
23 +(% id="helpcenter2" %)
24 +(((
25 +The Help Center is not included in the Desktop version 3.
26 +)))
23 23  
24 -On Windows the logfile is stored to
28 +(% style="border-color:var(--gili_blue_300)" %)
29 +----
25 25  
26 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
27 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
28 28  
32 +{{id name="desktop-4-explorer"/}}
29 29  
30 -{{id name="4-macos"/}}
34 += File explorer =
31 31  
32 -== macOS ==
36 +{{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}}
33 33  
34 -On macOS the logfile is stored to
38 +(% id="fileexplorer1" %)
39 +(((
40 +The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
35 35  
36 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
37 37  
43 +(% class="lead" id="4-windows" %)
44 +Windows
38 38  
39 -{{id name="4-linux"/}}
46 +On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
47 +resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
40 40  
41 -== Linux ==
42 42  
43 -On Linux the logfile is stored to
50 +(% class="lead" id="4-macos" %)
51 +macOS
44 44  
45 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
53 +On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
46 46  
47 -----
48 48  
49 -{{id name="desktop-previous"/}}
56 +(% class="lead" id="4-linux" %)
57 +Linux
50 50  
51 -= Until Desktop 3.4.2 =
59 +On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
60 +)))
52 52  
62 +(% id="fileexplorer2" %)
63 +(((
53 53  Teamwire creates the following reports:
54 54  
55 55  * **registration_failure.txt**
... ... @@ -56,43 +56,71 @@
56 56  This file tracks incidents during the registration routine
57 57  
58 58  * **exceptions.log**
59 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
70 +This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
60 60  
61 61  * **log.txt**
62 -This file tracks all high level incidents caused by the app itself
73 +This file tracks all high-level incidents caused by the app itself
63 63  ## ##
64 64  
65 -(% class="lead" %)
66 -Depending on the desktop's OS, these files are stored in different directories.
76 +Depending on your operating system, the files are stored in different directories as listed below
67 67  
68 -{{id name="windows"/}}
69 69  
70 -== Windows ==
79 +(% class="lead" id="windows" %)
80 +Windows
71 71  
72 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
73 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
74 -|**Roaming user directory**
75 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
76 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
77 -|**Custom user directory**
78 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
79 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
82 +|**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs##
83 +resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
84 +|**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs##
85 +resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
86 +|**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs##
87 +e.g. ##H:\Installations\Teamwire\User Data\Default\Logs##
88 +|(% style="width:20%" %) |
80 80  
81 -{{id name="macos"/}}
90 +(% class="lead" id="macos" %)
91 +macOS
82 82  
83 -== macOS ==
93 +On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##
84 84  
85 -On macOS the logfiles are always stored to
86 86  
87 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
96 +(% class="lead" id="linux" %)
97 +Linux
88 88  
99 +On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs##
100 +)))
89 89  
90 -{{id name="linux"/}}
102 +(% style="border-color:var(--gili_blue_300)" %)
103 +----
91 91  
92 -== Linux ==
93 93  
94 -On Linux the logfiles are always stored to
106 +{{id name="desktop-4-error"/}}
95 95  
96 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
108 += In the error screen =
97 97  
110 +{{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}}
111 +
112 +(% id="errorscreen1" %)
113 +(((
114 +When running into a problem, Teamwire will show an error message and block your app interface.
115 +
116 +This screen provides an option to **Download the logfiles and send them to your administrator**.
117 +
118 +Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
119 +
120 +* incidents during the registration routine.
121 +* high level incidents caused by the app itself.
122 +* low level incidents not caused by the app's code, e.g. file or directory permissions.
123 +
98 98  ## ##
125 +[[image:desktop4-errorscreen.png||width="75%"]]
126 +## ##
127 +)))
128 +
129 +(% id="errorscreen2" %)
130 +(((
131 +The error message screen is not included in the Desktop version 3.
132 +)))
133 +
134 +(% style="border-color:var(--gili_blue_300)" %)
135 +----
136 +
137 +## ##
desktop4-de-helpcenter.png
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