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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 4.1
edited by teamwire003
on 2023/11/07 12:48
Change comment: DOC-249
To version 2.4
edited by teamwire001
on 2023/02/10 13:50
Change comment: reorder by title

Summary

Details

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1 -XWiki.teamwire003
1 +XWiki.teamwire001
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1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 -
6 -= Desktop 4.0.0 or newer =
7 -
8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9 -
10 -The file tracks all
11 -
12 -* incidents during the registration routine
13 -* high level incidents caused by the app itself
14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 -## ##
16 -
17 -(% class="lead" %)
18 -Depending on the desktop's OS, the file is stored in a different directory.
19 -
20 -{{id name="4-windows"/}}
21 -
22 -== Windows ==
23 -
24 -On Windows the logfile is stored to
25 -
26 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
27 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
28 -
29 -
30 -{{id name="4-macos"/}}
31 -
32 -== macOS ==
33 -
34 -On macOS the logfile is stored to
35 -
36 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
37 -
38 -
39 -{{id name="4-linux"/}}
40 -
41 -== Linux ==
42 -
43 -On Linux the logfile is stored to
44 -
45 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
46 -
47 -----
48 -
49 -{{id name="desktop-previous"/}}
50 -
51 -= Until Desktop 3.4.2 =
52 -
53 -Teamwire creates the following reports:
54 -
55 55  * **registration_failure.txt**
56 56  This file tracks incidents during the registration routine
57 57  
... ... @@ -60,6 +60,7 @@
60 60  
61 61  * **log.txt**
62 62  This file tracks all high level incidents caused by the app itself
13 +
63 63  ## ##
64 64  
65 65  (% class="lead" %)
... ... @@ -67,20 +67,20 @@
67 67  
68 68  {{id name="windows"/}}
69 69  
70 -== Windows ==
21 += Windows =
71 71  
72 72  |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
73 73  e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
74 74  |**Roaming user directory**
75 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
26 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
76 76  e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
77 77  |**Custom user directory**
78 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
29 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
79 79  e.g. H:\Installations\Teamwire\User Data\Default\Logs
80 80  
81 81  {{id name="macos"/}}
82 82  
83 -== macOS ==
34 += macOS =
84 84  
85 85  On macOS the logfiles are always stored to
86 86  
... ... @@ -89,7 +89,7 @@
89 89  
90 90  {{id name="linux"/}}
91 91  
92 -== Linux ==
43 += Linux =
93 93  
94 94  On Linux the logfiles are always stored to
95 95