Changes for page 6. Logfile

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1		-XWiki.teamwire003
	1	+XWiki.teamwire001

Content

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3	3	To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4	4
5	5
	6	+{{id name="desktop-4"/}}
	7	+
6	6	= Desktop 4.0.0 or newer =
7	7
8		-Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9	9
10		-The file tracks all
	11	+{{id name="desktop-4-error"/}}
11	11
	13	+== On error screen ==
	14	+
	15	+When running into a problem, Teamwire will show an error message and block your app interface.
	16	+
	17	+This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
	18	+
12	12	* incidents during the registration routine
13	13	* high level incidents caused by the app itself
14		-* low level incidents not caused by the app's code, e.g. file or directoy permissions
	21	+* low level incidents not caused by the app's code, e.g. file or directory permissions
15	15	## ##
16	16
17		-(% class="lead" %)
18		-Depending on the desktop's OS, the file is stored in a different directory.
	24	+{{id name="desktop-4-helpcenter"/}}
19	19
20		-{{id name="4-windows"/}}
	26	+== Via Help Center ==
21	21
22		-== Windows ==
	28	+In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
23	23
24		-On Windows the logfile is stored to
	30	+Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
25	25
26		-{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
27		-e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
	32	+## ##
	33	+[[image:desktop4-helpcenter.png||width="75%"]]
	34	+## ##
28	28
	36	+{{id name="desktop-4-explorer"/}}
29	29
30		-{{id name="4-macos"/}}
	38	+== Via file explorer ==
31	31
32		-== macOS ==
	40	+The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
33	33
34		-On macOS the logfile is stored to
35	35
36		-{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
	43	+(% class="lead" id="4-windows" %)
	44	+Windows
37	37
	46	+On Windows the logfile is stored at
38	38
39		-{{id name="4-linux"/}}
	48	+|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
	49	+e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
	50	+|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
	51	+e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
	52	+## ##
40	40
41		-== Linux ==
	54	+(% class="lead" id="4-macos" %)
	55	+macOS
42	42
43		-On Linux the logfile is stored to
	57	+On macOS the logfile is stored at
44	44
45		-{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
	59	+{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
46	46
47		-----
48	48
	62	+(% class="lead" id="4-linux" %)
	63	+Linux
	64	+
	65	+On Linux the logfile is stored at
	66	+
	67	+{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
	68	+
	69	+
49	49	{{id name="desktop-previous"/}}
50	50
51		-= Until Desktop 3.4.2 =
	72	+= Desktop 3.4.3 and previous versions =
52	52
53	53	Teamwire creates the following reports:
54	54
...	...	@@ -56,18 +56,17 @@
56	56	This file tracks incidents during the registration routine
57	57
58	58	* **exceptions.log**
59		-This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
	80	+This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
60	60
61	61	* **log.txt**
62		-This file tracks all high level incidents caused by the app itself
	83	+This file tracks all high-level incidents caused by the app itself
63	63	## ##
64	64
65		-(% class="lead" %)
66		-Depending on the desktop's OS, these files are stored in different directories.
	86	+Depending on your operating system, the files are stored in different directories as listed below
67	67
68		-{{id name="windows"/}}
69	69
70		-== Windows ==
	89	+(% class="lead" id="windows" %)
	90	+Windows
71	71
72	72	|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
73	73	e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
...	...	@@ -77,20 +77,19 @@
77	77	|**Custom user directory**
78	78	[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
79	79	e.g. H:\Installations\Teamwire\User Data\Default\Logs
	100	+## ##
80	80
81		-{{id name="macos"/}}
	102	+(% class="lead" id="macos" %)
	103	+macOS
82	82
83		-== macOS ==
84		-
85	85	On macOS the logfiles are always stored to
86	86
87	87	{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
88	88
89	89
90		-{{id name="linux"/}}
	110	+(% class="lead" id="linux" %)
	111	+Linux
91	91
92		-== Linux ==
93		-
94	94	On Linux the logfiles are always stored to
95	95
96	96	{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##