Skip to Content

Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 4.2
edited by teamwire003
on 2024/05/27 16:24
Change comment: DOC-319
To version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -6. Logfile
1 +5. Logfile
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.teamwire003
1 +XWiki.teamwire001
Content
... ... @@ -1,105 +1,49 @@
1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 +* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 +* {{code}}log.txt{{/code}} for critical errors
5 5  
6 -= Desktop 4.0.0 or newer =
8 +Depending on the platform, these files are stored in different directories.
7 7  
8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9 9  
10 -The file tracks all
11 += Windows =
11 11  
12 -* incidents during the registration routine
13 -* high level incidents caused by the app itself
14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 -## ##
13 +When storing the user data into the **local user data directory (default):**
16 16  
17 -(% class="lead" %)
18 -Depending on the desktop's OS, the file is stored in a different directory.
15 +{{code language="plain"}}
16 +%LOCALAPPDATA%\Teamwire\User Data\Default\
17 +{{/code}}
19 19  
20 -{{id name="4-windows"/}}
19 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
21 21  
22 -== Windows ==
21 +## ##
23 23  
24 -On Windows the logfile is stored to
23 +When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
25 25  
26 -**Up from version 4.0.16**
25 +{{code language="plain"}}
26 +%APPDATA%\Teamwire\User Data\Default\
27 +{{/code}}
27 27  
28 -{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ##
29 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs
29 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
30 30  
31 -**Until version 4.0.15**
32 -
33 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
34 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
35 -
36 -
37 -{{id name="4-macos"/}}
38 -
39 -== macOS ==
40 -
41 -On macOS the logfile is stored to
42 -
43 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
44 -
45 -
46 -{{id name="4-linux"/}}
47 -
48 -== Linux ==
49 -
50 -On Linux the logfile is stored to
51 -
52 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
53 -
54 -----
55 -
56 -{{id name="desktop-previous"/}}
57 -
58 -= Until Desktop 3.4.2 =
59 -
60 -Teamwire creates the following reports:
61 -
62 -* **registration_failure.txt**
63 -This file tracks incidents during the registration routine
64 -
65 -* **exceptions.log**
66 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
67 -
68 -* **log.txt**
69 -This file tracks all high level incidents caused by the app itself
70 70  ## ##
71 71  
72 -(% class="lead" %)
73 -Depending on the desktop's OS, these files are stored in different directories.
33 +Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
74 74  
75 -{{id name="windows"/}}
76 76  
77 -== Windows ==
36 += macOS =
78 78  
79 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
80 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
81 -|**Roaming user directory**
82 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
83 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
84 -|**Custom user directory**
85 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
86 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
38 +{{code language="plain"}}
39 +/Library/Application Support/Teamwire/Default/
40 +{{/code}}
87 87  
88 -{{id name="macos"/}}
89 89  
90 -== macOS ==
43 += Linux =
91 91  
92 -On macOS the logfiles are always stored to
45 +{{code language="plain"}}
46 +/.config/Teamwire/Default/
47 +{{/code}}
93 93  
94 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
95 -
96 -
97 -{{id name="linux"/}}
98 -
99 -== Linux ==
100 -
101 -On Linux the logfiles are always stored to
102 -
103 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
104 -
105 105  ## ##