Changes for page 6. Logfile
Last modified by teamwire001 on 2024/12/12 15:28
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... ... @@ -1,105 +1,49 @@ 1 1 Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. 2 2 3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. 3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports: 4 4 5 +* {{code}}registration_failure.txt{{/code}} for issues during the registration process and 6 +* {{code}}log.txt{{/code}} for critical errors 5 5 6 - =Desktop4.0.0or newer=8 +Depending on the platform, these files are stored in different directories. 7 7 8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below. 9 9 10 - Thefile tracksall11 += Windows = 11 11 12 -* incidents during the registration routine 13 -* high level incidents caused by the app itself 14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions 15 -## ## 13 +When storing the user data into the **local user data directory (default):** 16 16 17 -(% class="lead" %) 18 -Depending on the desktop's OS, the file is stored in a different directory. 15 +{{code language="plain"}} 16 +%LOCALAPPDATA%\Teamwire\User Data\Default\ 17 +{{/code}} 19 19 20 -{{ id name="4-windows"/}}19 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}} 21 21 22 - ==Windows ==21 +## ## 23 23 24 - OnWindowsthelogfile isstoredto23 +When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ): 25 25 26 -**Up from version 4.0.16** 25 +{{code language="plain"}} 26 +%APPDATA%\Teamwire\User Data\Default\ 27 +{{/code}} 27 27 28 -{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ## 29 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs 29 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}} 30 30 31 -**Until version 4.0.15** 32 - 33 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ## 34 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs 35 - 36 - 37 -{{id name="4-macos"/}} 38 - 39 -== macOS == 40 - 41 -On macOS the logfile is stored to 42 - 43 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ## 44 - 45 - 46 -{{id name="4-linux"/}} 47 - 48 -== Linux == 49 - 50 -On Linux the logfile is stored to 51 - 52 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ## 53 - 54 ----- 55 - 56 -{{id name="desktop-previous"/}} 57 - 58 -= Until Desktop 3.4.2 = 59 - 60 -Teamwire creates the following reports: 61 - 62 -* **registration_failure.txt** 63 -This file tracks incidents during the registration routine 64 - 65 -* **exceptions.log** 66 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions 67 - 68 -* **log.txt** 69 -This file tracks all high level incidents caused by the app itself 70 70 ## ## 71 71 72 -(% class="lead" %) 73 -Depending on the desktop's OS, these files are stored in different directories. 33 +Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]]. 74 74 75 -{{id name="windows"/}} 76 76 77 -= =Windows==36 += macOS = 78 78 79 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}} 80 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs 81 -|**Roaming user directory** 82 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}} 83 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs 84 -|**Custom user directory** 85 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}} 86 -e.g. H:\Installations\Teamwire\User Data\Default\Logs 38 +{{code language="plain"}} 39 +/Library/Application Support/Teamwire/Default/ 40 +{{/code}} 87 87 88 -{{id name="macos"/}} 89 89 90 -= =macOS==43 += Linux = 91 91 92 -On macOS the logfiles are always stored to 45 +{{code language="plain"}} 46 +/.config/Teamwire/Default/ 47 +{{/code}} 93 93 94 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ## 95 - 96 - 97 -{{id name="linux"/}} 98 - 99 -== Linux == 100 - 101 -On Linux the logfiles are always stored to 102 - 103 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ## 104 - 105 105 ## ##