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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 4.2
edited by teamwire003
on 2024/05/27 16:24
Change comment: DOC-319
To version 2.4
edited by teamwire001
on 2023/02/10 13:50
Change comment: reorder by title

Summary

Details

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1 -XWiki.teamwire003
1 +XWiki.teamwire001
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1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 -
6 -= Desktop 4.0.0 or newer =
7 -
8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9 -
10 -The file tracks all
11 -
12 -* incidents during the registration routine
13 -* high level incidents caused by the app itself
14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 -## ##
16 -
17 -(% class="lead" %)
18 -Depending on the desktop's OS, the file is stored in a different directory.
19 -
20 -{{id name="4-windows"/}}
21 -
22 -== Windows ==
23 -
24 -On Windows the logfile is stored to
25 -
26 -**Up from version 4.0.16**
27 -
28 -{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ##
29 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs
30 -
31 -**Until version 4.0.15**
32 -
33 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
34 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
35 -
36 -
37 -{{id name="4-macos"/}}
38 -
39 -== macOS ==
40 -
41 -On macOS the logfile is stored to
42 -
43 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
44 -
45 -
46 -{{id name="4-linux"/}}
47 -
48 -== Linux ==
49 -
50 -On Linux the logfile is stored to
51 -
52 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
53 -
54 -----
55 -
56 -{{id name="desktop-previous"/}}
57 -
58 -= Until Desktop 3.4.2 =
59 -
60 -Teamwire creates the following reports:
61 -
62 62  * **registration_failure.txt**
63 63  This file tracks incidents during the registration routine
64 64  
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67 67  
68 68  * **log.txt**
69 69  This file tracks all high level incidents caused by the app itself
13 +
70 70  ## ##
71 71  
72 72  (% class="lead" %)
... ... @@ -74,20 +74,20 @@
74 74  
75 75  {{id name="windows"/}}
76 76  
77 -== Windows ==
21 += Windows =
78 78  
79 79  |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
80 80  e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
81 81  |**Roaming user directory**
82 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
26 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
83 83  e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
84 84  |**Custom user directory**
85 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
29 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
86 86  e.g. H:\Installations\Teamwire\User Data\Default\Logs
87 87  
88 88  {{id name="macos"/}}
89 89  
90 -== macOS ==
34 += macOS =
91 91  
92 92  On macOS the logfiles are always stored to
93 93  
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96 96  
97 97  {{id name="linux"/}}
98 98  
99 -== Linux ==
43 += Linux =
100 100  
101 101  On Linux the logfiles are always stored to
102 102