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Changes for page 6. Logfile

Last modified by teamwire001 on 2026/07/08 08:07
From version 5.1
edited by teamwire001
on 2024/12/04 13:01
Change comment: DOC-389
To version 11.1
edited by teamwire001
on 2026/07/08 08:07
Change comment: DOC-573

Summary

Details

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1 -Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
1 +Of course we hope you will not run into any issues using Teamwire.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 5  
6 -= Desktop 4.0.0 or newer =
6 +{{id name="desktop-4-helpcenter"/}}
7 7  
8 -Teamwire creates the logfile **logs.log** which is located in the directories listed below.
8 += Teamwire Help Center =
9 9  
10 -The file tracks all
11 11  
12 -* incidents during the registration routine
13 -* high level incidents caused by the app itself
14 -* low level incidents not caused by the app's code, e.g. file or directoy permissions
15 -## ##
11 +In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
16 16  
17 -(% class="lead" %)
18 -Depending on the desktop's OS, the file is stored in a different directory.
13 +Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
19 19  
20 -{{id name="4-windows"/}}
15 +## ##
16 +[[image:desktop4-helpcenter.png||width="75%"]]
17 +## ##
21 21  
22 -== Windows ==
19 +{{id name="desktop-4-explorer"/}}
23 23  
24 -On Windows the logfile is stored to
21 += File explorer =
25 25  
26 -**Up from version 4.0.16**
23 +The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
27 27  
28 -{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ##
29 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs
30 30  
31 -**Until version 4.0.15**
26 +(% class="lead" id="4-windows" %)
27 +Windows
32 32  
33 -{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
34 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
29 +On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
30 +resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
35 35  
36 36  
37 -{{id name="4-macos"/}}
33 +(% class="lead" id="4-macos" %)
34 +macOS
38 38  
39 -== macOS ==
36 +On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
40 40  
41 -On macOS the logfile is stored to
42 42  
43 -{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
39 +(% class="lead" id="4-linux" %)
40 +Linux
44 44  
42 +On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
45 45  
46 -{{id name="4-linux"/}}
47 47  
48 -== Linux ==
45 +{{id name="desktop-4-error"/}}
49 49  
50 -On Linux the logfile is stored to
47 += In the error screen =
51 51  
52 -{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
49 +When running into a problem, Teamwire will show an error message and block your app interface.
53 53  
54 -----
51 +This screen provides an option to **Download the logfiles and send them to your administrator**.
55 55  
56 -{{id name="desktop-previous"/}}
53 +Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
57 57  
58 -= Until Desktop 3.4.3 =
55 +* incidents during the registration routine.
56 +* high level incidents caused by the app itself.
57 +* low level incidents not caused by the app's code, e.g. file or directory permissions.
59 59  
60 -Teamwire creates the following reports:
61 -
62 -* **registration_failure.txt**
63 -This file tracks incidents during the registration routine
64 -
65 -* **exceptions.log**
66 -This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
67 -
68 -* **log.txt**
69 -This file tracks all high level incidents caused by the app itself
70 70  ## ##
60 +[[image:desktop4-errorscreen.png||width="75%"]]
61 +## ##
71 71  
72 -(% class="lead" %)
73 -Depending on the desktop's OS, these files are stored in different directories.
74 -
75 -{{id name="windows"/}}
76 -
77 -== Windows ==
78 -
79 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
80 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
81 -|**Roaming user directory**
82 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
83 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
84 -|**Custom user directory**
85 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
86 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
87 -
88 -{{id name="macos"/}}
89 -
90 -== macOS ==
91 -
92 -On macOS the logfiles are always stored to
93 -
94 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
95 -
96 -
97 -{{id name="linux"/}}
98 -
99 -== Linux ==
100 -
101 -On Linux the logfiles are always stored to
102 -
103 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
104 -
105 105  ## ##
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