Changes for page 6. Logfile

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3	3	To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4	4
5	5
	6	+{{id name="desktop-4"/}}
	7	+
6	6	= Desktop 4.0.0 or newer =
7	7
8		-Teamwire creates the logfile **logs.log** which is located in the directories listed below.
9	9
10		-The file tracks all
	11	+{{id name="desktop-4-error"/}}
11	11
	13	+== On error screen ==
	14	+
	15	+When running into a problem, Teamwire will show an error message and block your app interface.
	16	+
	17	+This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
	18	+
12	12	* incidents during the registration routine
13	13	* high level incidents caused by the app itself
14		-* low level incidents not caused by the app's code, e.g. file or directoy permissions
	21	+* low level incidents not caused by the app's code, e.g. file or directory permissions
15	15	## ##
16	16
17		-(% class="lead" %)
18		-Depending on the desktop's OS, the file is stored in a different directory.
	24	+{{id name="desktop-4-helpcenter"/}}
19	19
20		-{{id name="4-windows"/}}
	26	+== Via Help Center ==
21	21
22		-== Windows ==
	28	+In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
23	23
24		-On Windows the logfile is stored to
	30	+Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
25	25
26		-**Up from version 4.0.16**
	32	+## ##
	33	+[[image:desktop4-helpcenter.png||width="75%"]]
	34	+## ##
27	27
28		-{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ##
29		-e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs
	36	+{{id name="desktop-4-explorer"/}}
30	30
31		-**Until version 4.0.15**
	38	+== Via file explorer ==
32	32
33		-{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
34		-e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
	40	+The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
35	35
36	36
37		-{{id name="4-macos"/}}
	43	+(% class="lead" id="4-windows" %)
	44	+Windows
38	38
39		-== macOS ==
	46	+On Windows the logfile is stored at
40	40
41		-On macOS the logfile is stored to
	48	+|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
	49	+e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
	50	+|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
	51	+e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
	52	+## ##
42	42
43		-{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
	54	+(% class="lead" id="4-macos" %)
	55	+macOS
44	44
	57	+On macOS the logfile is stored at
45	45
46		-{{id name="4-linux"/}}
	59	+{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
47	47
48		-== Linux ==
49	49
50		-On Linux the logfile is stored to
	62	+(% class="lead" id="4-linux" %)
	63	+Linux
51	51
52		-{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
	65	+On Linux the logfile is stored at
53	53
54		-----
	67	+{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
55	55
	69	+
56	56	{{id name="desktop-previous"/}}
57	57
58		-= Until Desktop 3.4.3 =
	72	+= Desktop 3.4.3 and previous versions =
59	59
60	60	Teamwire creates the following reports:
61	61
...	...	@@ -63,18 +63,17 @@
63	63	This file tracks incidents during the registration routine
64	64
65	65	* **exceptions.log**
66		-This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
	80	+This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
67	67
68	68	* **log.txt**
69		-This file tracks all high level incidents caused by the app itself
	83	+This file tracks all high-level incidents caused by the app itself
70	70	## ##
71	71
72		-(% class="lead" %)
73		-Depending on the desktop's OS, these files are stored in different directories.
	86	+Depending on your operating system, the files are stored in different directories as listed below
74	74
75		-{{id name="windows"/}}
76	76
77		-== Windows ==
	89	+(% class="lead" id="windows" %)
	90	+Windows
78	78
79	79	|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
80	80	e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
...	...	@@ -84,20 +84,19 @@
84	84	|**Custom user directory**
85	85	[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
86	86	e.g. H:\Installations\Teamwire\User Data\Default\Logs
	100	+## ##
87	87
88		-{{id name="macos"/}}
	102	+(% class="lead" id="macos" %)
	103	+macOS
89	89
90		-== macOS ==
91		-
92	92	On macOS the logfiles are always stored to
93	93
94	94	{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
95	95
96	96
97		-{{id name="linux"/}}
	110	+(% class="lead" id="linux" %)
	111	+Linux
98	98
99		-== Linux ==
100		-
101	101	On Linux the logfiles are always stored to
102	102
103	103	{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##