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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 6.1
edited by teamwire001
on 2024/12/12 15:09
Change comment: DOC-385
To version 1.1
edited by teamwire001
on 2021/06/10 09:56
Change comment: Imported from XAR

Summary

Details

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1 -6. Logfile
1 +5. Logfile
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1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 +* {{code}}registration_failure.txt{{/code}} for issues during the registration process and
6 +* {{code}}log.txt{{/code}} for critical errors
5 5  
6 -{{id name="desktop-4"/}}
8 +Depending on the platform, these files are stored in different directories.
7 7  
8 -= Desktop 4.0.0 or newer =
9 9  
11 += Windows =
10 10  
11 -{{id name="desktop-4-error"/}}
13 +When storing the user data into the **local user data directory (default):**
12 12  
13 -== On error screen ==
15 +{{code language="plain"}}
16 +%LOCALAPPDATA%\Teamwire\User Data\Default\
17 +{{/code}}
14 14  
15 -When running into a problem, Teamwire will show an error message and block your app interface.
19 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}}
16 16  
17 -This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18 -
19 -* incidents during the registration routine
20 -* high level incidents caused by the app itself
21 -* low level incidents not caused by the app's code, e.g. file or directory permissions
22 22  ## ##
23 23  
24 -{{id name="desktop-4-helpcenter"/}}
23 +When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ):
25 25  
26 -== Via Help Center ==
25 +{{code language="plain"}}
26 +%APPDATA%\Teamwire\User Data\Default\
27 +{{/code}}
27 27  
28 -In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
29 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}}
29 29  
30 -Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
31 -
32 32  ## ##
33 -[[image:desktop4-helpcenter.png||width="75%"]]
34 -## ##
35 35  
36 -{{id name="desktop-4-explorer"/}}
33 +Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]].
37 37  
38 -== Via file explorer ==
39 39  
40 -The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
36 += macOS =
41 41  
38 +{{code language="plain"}}
39 +/Library/Application Support/Teamwire/Default/
40 +{{/code}}
42 42  
43 -(% class="lead" id="4-windows" %)
44 -Windows
45 45  
46 -On Windows the logfile is stored at
43 += Linux =
47 47  
48 -|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 -|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 -## ##
45 +{{code language="plain"}}
46 +/.config/Teamwire/Default/
47 +{{/code}}
53 53  
54 -(% class="lead" id="4-macos" %)
55 -macOS
56 -
57 -On macOS the logfile is stored at
58 -
59 -{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
60 -
61 -
62 -(% class="lead" id="4-linux" %)
63 -Linux
64 -
65 -On Linux the logfile is stored at
66 -
67 -{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68 -
69 -
70 -{{id name="desktop-previous"/}}
71 -
72 -= Desktop 3.4.3 and previous versions =
73 -
74 -Teamwire creates the following reports:
75 -
76 -* **registration_failure.txt**
77 -This file tracks incidents during the registration routine
78 -
79 -* **exceptions.log**
80 -This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
81 -
82 -* **log.txt**
83 -This file tracks all high-level incidents caused by the app itself
84 84  ## ##
85 -
86 -Depending on your operating system, the files are stored in different directories as listed below
87 -
88 -
89 -(% class="lead" id="windows" %)
90 -Windows
91 -
92 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
94 -|**Roaming user directory**
95 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
96 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
97 -|**Custom user directory**
98 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
100 -## ##
101 -
102 -(% class="lead" id="macos" %)
103 -macOS
104 -
105 -On macOS the logfiles are always stored to
106 -
107 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
108 -
109 -
110 -(% class="lead" id="linux" %)
111 -Linux
112 -
113 -On Linux the logfiles are always stored to
114 -
115 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
116 -
117 -## ##