Changes for page 6. Logfile
Last modified by teamwire001 on 2024/12/12 15:28
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... ... @@ -1,117 +1,49 @@ 1 1 Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. 2 2 3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. 3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports: 4 4 5 +* {{code}}registration_failure.txt{{/code}} for issues during the registration process and 6 +* {{code}}log.txt{{/code}} for critical errors 5 5 6 - {{id name="desktop-4"/}}8 +Depending on the platform, these files are stored in different directories. 7 7 8 -= Desktop 4.0.0 or newer = 9 9 11 += Windows = 10 10 11 - {{id name="desktop-4-error"/}}13 +When storing the user data into the **local user data directory (default):** 12 12 13 -== On error screen == 15 +{{code language="plain"}} 16 +%LOCALAPPDATA%\Teamwire\User Data\Default\ 17 +{{/code}} 14 14 15 - Whenrunninginto ablem,Teamwirewillshow anerrormessagend block your app interface.19 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\{{/code}} 16 16 17 -This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all 18 - 19 -* incidents during the registration routine 20 -* high level incidents caused by the app itself 21 -* low level incidents not caused by the app's code, e.g. file or directory permissions 22 22 ## ## 23 23 24 - {{id name="desktop-4-helpcenter"/}}23 +When storing the user data into the **roaming directory** ( ##/APPDATA=TRUE## ): 25 25 26 -== Via Help Center == 25 +{{code language="plain"}} 26 +%APPDATA%\Teamwire\User Data\Default\ 27 +{{/code}} 27 27 28 - Incaseyouxperienceme odd behaviour byTeamwirewithout getting an errormessage, you can visitthe**Help Center** to obtain yourlogfiles.29 +resp. {{code language="plain"}}C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\{{/code}} 29 29 30 -Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. 31 - 32 32 ## ## 33 -[[image:desktop4-helpcenter.png||width="75%"]] 34 -## ## 35 35 36 - {{id name="desktop-4-explorer"/}}33 +Or any directory you have set for ##/USERDATADIR## during the [[Silent Installation process>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="HCustomUserDirectory"]]. 37 37 38 -== Via file explorer == 39 39 40 - Thelogfile can also be obtainedmanually with your file explorer. Depending on your operating system, the file is stored in different directoriesas listed below.36 += macOS = 41 41 38 +{{code language="plain"}} 39 +/Library/Application Support/Teamwire/Default/ 40 +{{/code}} 42 42 43 -(% class="lead" id="4-windows" %) 44 -Windows 45 45 46 - OnWindowsthe logfile is stored at43 += Linux = 47 47 48 -|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}} 49 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log 50 -|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}} 51 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log 52 -## ## 45 +{{code language="plain"}} 46 +/.config/Teamwire/Default/ 47 +{{/code}} 53 53 54 -(% class="lead" id="4-macos" %) 55 -macOS 56 - 57 -On macOS the logfile is stored at 58 - 59 -{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ## 60 - 61 - 62 -(% class="lead" id="4-linux" %) 63 -Linux 64 - 65 -On Linux the logfile is stored at 66 - 67 -{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ## 68 - 69 - 70 -{{id name="desktop-previous"/}} 71 - 72 -= Desktop 3.4.3 and previous versions = 73 - 74 -Teamwire creates the following reports: 75 - 76 -* **registration_failure.txt** 77 -This file tracks incidents during the registration routine 78 - 79 -* **exceptions.log** 80 -This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions 81 - 82 -* **log.txt** 83 -This file tracks all high-level incidents caused by the app itself 84 84 ## ## 85 - 86 -Depending on your operating system, the files are stored in different directories as listed below 87 - 88 - 89 -(% class="lead" id="windows" %) 90 -Windows 91 - 92 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}} 93 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs 94 -|**Roaming user directory** 95 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}} 96 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs 97 -|**Custom user directory** 98 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}} 99 -e.g. H:\Installations\Teamwire\User Data\Default\Logs 100 -## ## 101 - 102 -(% class="lead" id="macos" %) 103 -macOS 104 - 105 -On macOS the logfiles are always stored to 106 - 107 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ## 108 - 109 - 110 -(% class="lead" id="linux" %) 111 -Linux 112 - 113 -On Linux the logfiles are always stored to 114 - 115 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ## 116 - 117 -## ##