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Changes for page 6. Logfile

Last modified by teamwire001 on 2024/12/12 15:28
From version 6.1
edited by teamwire001
on 2024/12/12 15:09
Change comment: DOC-385
To version 3.1
edited by teamwire001
on 2023/11/07 11:37
Change comment: Renamed back-links.

Summary

Details

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1 1  Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:
4 4  
5 -
6 -{{id name="desktop-4"/}}
7 -
8 -= Desktop 4.0.0 or newer =
9 -
10 -
11 -{{id name="desktop-4-error"/}}
12 -
13 -== On error screen ==
14 -
15 -When running into a problem, Teamwire will show an error message and block your app interface.
16 -
17 -This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18 -
19 -* incidents during the registration routine
20 -* high level incidents caused by the app itself
21 -* low level incidents not caused by the app's code, e.g. file or directory permissions
22 -## ##
23 -
24 -{{id name="desktop-4-helpcenter"/}}
25 -
26 -== Via Help Center ==
27 -
28 -In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
29 -
30 -Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
31 -
32 -## ##
33 -[[image:desktop4-helpcenter.png||width="75%"]]
34 -## ##
35 -
36 -{{id name="desktop-4-explorer"/}}
37 -
38 -== Via file explorer ==
39 -
40 -The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
41 -
42 -
43 -(% class="lead" id="4-windows" %)
44 -Windows
45 -
46 -On Windows the logfile is stored at
47 -
48 -|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 -|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 -## ##
53 -
54 -(% class="lead" id="4-macos" %)
55 -macOS
56 -
57 -On macOS the logfile is stored at
58 -
59 -{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
60 -
61 -
62 -(% class="lead" id="4-linux" %)
63 -Linux
64 -
65 -On Linux the logfile is stored at
66 -
67 -{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68 -
69 -
70 -{{id name="desktop-previous"/}}
71 -
72 -= Desktop 3.4.3 and previous versions =
73 -
74 -Teamwire creates the following reports:
75 -
76 76  * **registration_failure.txt**
77 77  This file tracks incidents during the registration routine
78 78  
79 79  * **exceptions.log**
80 -This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
9 +This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
81 81  
82 82  * **log.txt**
83 -This file tracks all high-level incidents caused by the app itself
12 +This file tracks all high level incidents caused by the app itself
13 +
84 84  ## ##
85 85  
86 -Depending on your operating system, the files are stored in different directories as listed below
16 +(% class="lead" %)
17 +Depending on the desktop's OS, these files are stored in different directories.
87 87  
19 +{{id name="windows"/}}
88 88  
89 -(% class="lead" id="windows" %)
90 -Windows
21 += Windows =
91 91  
92 92  |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93 93  e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
... ... @@ -97,19 +97,20 @@
97 97  |**Custom user directory**
98 98  [[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99 99  e.g. H:\Installations\Teamwire\User Data\Default\Logs
100 -## ##
101 101  
102 -(% class="lead" id="macos" %)
103 -macOS
32 +{{id name="macos"/}}
104 104  
34 += macOS =
35 +
105 105  On macOS the logfiles are always stored to
106 106  
107 107  {{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
108 108  
109 109  
110 -(% class="lead" id="linux" %)
111 -Linux
41 +{{id name="linux"/}}
112 112  
43 += Linux =
44 +
113 113  On Linux the logfiles are always stored to
114 114  
115 115  {{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##