Changes for page 6. Logfile

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• Page properties (2 modified, 0 added, 0 removed)

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Page properties

Author

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1		-XWiki.teamwire001
	1	+XWiki.teamwire003

Content

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3	3	To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4	4
5	5
6		-{{id name="desktop-4"/}}
7		-
8	8	= Desktop 4.0.0 or newer =
9	9
	8	+Teamwire creates the logfile **logs.log** which is located in the directories listed below.
10	10
11		-{{id name="desktop-4-error"/}}
	10	+The file tracks all
12	12
13		-== On error screen ==
14		-
15		-When running into a problem, Teamwire will show an error message and block your app interface.
16		-
17		-This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18		-
19	19	* incidents during the registration routine
20	20	* high level incidents caused by the app itself
21		-* low level incidents not caused by the app's code, e.g. file or directory permissions
	14	+* low level incidents not caused by the app's code, e.g. file or directoy permissions
22	22	## ##
23	23
24		-{{id name="desktop-4-helpcenter"/}}
	17	+(% class="lead" %)
	18	+Depending on the desktop's OS, the file is stored in a different directory.
25	25
26		-== Via Help Center ==
	20	+{{id name="4-windows"/}}
27	27
28		-In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
	22	+== Windows ==
29	29
30		-Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
	24	+On Windows the logfile is stored to
31	31
32		-## ##
33		-[[image:desktop4-helpcenter.png||width="75%"]]
34		-## ##
	26	+{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ##
	27	+e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs
35	35
36		-{{id name="desktop-4-explorer"/}}
37	37
38		-== Via file explorer ==
	30	+{{id name="4-macos"/}}
39	39
40		-The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
	32	+== macOS ==
41	41
	34	+On macOS the logfile is stored to
42	42
43		-(% class="lead" id="4-windows" %)
44		-Windows
	36	+{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ##
45	45
46		-On Windows the logfile is stored at
47	47
48		-|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49		-e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50		-|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51		-e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52		-## ##
	39	+{{id name="4-linux"/}}
53	53
54		-(% class="lead" id="4-macos" %)
55		-macOS
	41	+== Linux ==
56	56
57		-On macOS the logfile is stored at
	43	+On Linux the logfile is stored to
58	58
59		-{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
	45	+{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ##
60	60
	47	+----
61	61
62		-(% class="lead" id="4-linux" %)
63		-Linux
64		-
65		-On Linux the logfile is stored at
66		-
67		-{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68		-
69		-
70	70	{{id name="desktop-previous"/}}
71	71
72		-= Desktop 3.4.3 and previous versions =
	51	+= Until Desktop 3.4.2 =
73	73
74	74	Teamwire creates the following reports:
75	75
...	...	@@ -77,17 +77,18 @@
77	77	This file tracks incidents during the registration routine
78	78
79	79	* **exceptions.log**
80		-This file tracks low level incidents not caused by the app's code, e.g. file or directory permissions
	59	+This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions
81	81
82	82	* **log.txt**
83		-This file tracks all high-level incidents caused by the app itself
	62	+This file tracks all high level incidents caused by the app itself
84	84	## ##
85	85
86		-Depending on your operating system, the files are stored in different directories as listed below
	65	+(% class="lead" %)
	66	+Depending on the desktop's OS, these files are stored in different directories.
87	87
	68	+{{id name="windows"/}}
88	88
89		-(% class="lead" id="windows" %)
90		-Windows
	70	+== Windows ==
91	91
92	92	|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93	93	e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
...	...	@@ -97,19 +97,20 @@
97	97	|**Custom user directory**
98	98	[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99	99	e.g. H:\Installations\Teamwire\User Data\Default\Logs
100		-## ##
101	101
102		-(% class="lead" id="macos" %)
103		-macOS
	81	+{{id name="macos"/}}
104	104
	83	+== macOS ==
	84	+
105	105	On macOS the logfiles are always stored to
106	106
107	107	{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
108	108
109	109
110		-(% class="lead" id="linux" %)
111		-Linux
	90	+{{id name="linux"/}}
112	112
	92	+== Linux ==
	93	+
113	113	On Linux the logfiles are always stored to
114	114
115	115	{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##