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Changes for page 6. Logfile

Last modified by teamwire001 on 2025/09/11 15:01
From version 7.1
edited by teamwire001
on 2024/12/12 15:10
Change comment: Upload new image "desktop4-helpcenter.png", version 1.1
To version 9.1
edited by teamwire001
on 2025/09/11 15:01
Change comment: DOC-434

Summary

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... ... @@ -1,42 +1,42 @@
1 -Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
1 +Of course we hope you will not run into any issues using Teamwire.
2 2  
3 -To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 5  
6 -{{id name="desktop-4"/}}
7 -
8 -= Desktop 4.0.0 or newer =
9 -
10 -
11 -{{id name="desktop-4-error"/}}
12 -
13 -== On error screen ==
14 -
15 -When running into a problem, Teamwire will show an error message and block your app interface.
16 -
17 -This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18 -
19 -* incidents during the registration routine
20 -* high level incidents caused by the app itself
21 -* low level incidents not caused by the app's code, e.g. file or directory permissions
22 -## ##
23 -
24 24  {{id name="desktop-4-helpcenter"/}}
25 25  
26 -== Via Help Center ==
8 += Teamwire Help Center =
27 27  
10 +{{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}}
11 +
12 +(% id="helpcenter1" %)
13 +(((
28 28  In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
29 29  
30 -Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
16 +Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
31 31  
32 32  ## ##
33 33  [[image:desktop4-helpcenter.png||width="75%"]]
34 34  ## ##
21 +)))
35 35  
23 +(% id="helpcenter2" %)
24 +(((
25 +The Help Center is not included in the Desktop version 3.
26 +)))
27 +
28 +(% style="border-color:var(--gili_blue_300)" %)
29 +----
30 +
31 +
36 36  {{id name="desktop-4-explorer"/}}
37 37  
38 -== Via file explorer ==
34 += File explorer =
39 39  
36 +{{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}}
37 +
38 +(% id="fileexplorer1" %)
39 +(((
40 40  The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
41 41  
42 42  
... ... @@ -43,34 +43,24 @@
43 43  (% class="lead" id="4-windows" %)
44 44  Windows
45 45  
46 -On Windows the logfile is stored at
46 +On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
47 +resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
47 47  
48 -|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 -e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 -|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 -e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 -## ##
53 53  
54 54  (% class="lead" id="4-macos" %)
55 55  macOS
56 56  
57 -On macOS the logfile is stored at
53 +On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
58 58  
59 -{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
60 60  
61 -
62 62  (% class="lead" id="4-linux" %)
63 63  Linux
64 64  
65 -On Linux the logfile is stored at
59 +On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
60 +)))
66 66  
67 -{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68 -
69 -
70 -{{id name="desktop-previous"/}}
71 -
72 -= Desktop 3.4.3 and previous versions =
73 -
62 +(% id="fileexplorer2" %)
63 +(((
74 74  Teamwire creates the following reports:
75 75  
76 76  * **registration_failure.txt**
... ... @@ -89,29 +89,59 @@
89 89  (% class="lead" id="windows" %)
90 90  Windows
91 91  
92 -|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93 -e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
94 -|**Roaming user directory**
95 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
96 -e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
97 -|**Custom user directory**
98 -[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99 -e.g. H:\Installations\Teamwire\User Data\Default\Logs
100 -## ##
82 +|**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs##
83 +resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
84 +|**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs##
85 +resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
86 +|**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs##
87 +e.g. ##H:\Installations\Teamwire\User Data\Default\Logs##
88 +|(% style="width:20%" %) |
101 101  
102 102  (% class="lead" id="macos" %)
103 103  macOS
104 104  
105 -On macOS the logfiles are always stored to
93 +On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##
106 106  
107 -{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
108 108  
109 -
110 110  (% class="lead" id="linux" %)
111 111  Linux
112 112  
113 -On Linux the logfiles are always stored to
99 +On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs##
100 +)))
114 114  
115 -{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
102 +(% style="border-color:var(--gili_blue_300)" %)
103 +----
116 116  
105 +
106 +{{id name="desktop-4-error"/}}
107 +
108 += In the error screen =
109 +
110 +{{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}}
111 +
112 +(% id="errorscreen1" %)
113 +(((
114 +When running into a problem, Teamwire will show an error message and block your app interface.
115 +
116 +This screen provides an option to **Download the logfiles and send them to your administrator**.
117 +
118 +Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
119 +
120 +* incidents during the registration routine.
121 +* high level incidents caused by the app itself.
122 +* low level incidents not caused by the app's code, e.g. file or directory permissions.
123 +
117 117  ## ##
125 +[[image:desktop4-errorscreen.png||width="75%"]]
126 +## ##
127 +)))
128 +
129 +(% id="errorscreen2" %)
130 +(((
131 +The error message screen is not included in the Desktop version 3.
132 +)))
133 +
134 +(% style="border-color:var(--gili_blue_300)" %)
135 +----
136 +
137 +## ##
desktop4-de-helpcenter.png
Author
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1 +XWiki.teamwire001
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1 +266.2 KB
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