Changes for page 6. Logfile
Last modified by teamwire001 on 2025/09/11 15:01
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... ... @@ -1,66 +1,62 @@ 1 -Of course we hope you will not run into any issues using Teamwire. 1 +Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. 2 2 3 - Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. 4 4 5 5 6 - {{idname="desktop-4-helpcenter"/}}6 += Desktop 4.0.0 or newer = 7 7 8 - =TeamwireHelpCenter=8 +Teamwire creates the logfile **logs.log** which is located in the directories listed below. 9 9 10 - {{tabs idsToLabels="helpcenter1=Desktop4, helpcenter2=UntilDesktop 3.4.3"/}}10 +The file tracks all 11 11 12 -(% id="helpcenter1" %) 13 -((( 14 -In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles. 12 +* incidents during the registration routine 13 +* high level incidents caused by the app itself 14 +* low level incidents not caused by the app's code, e.g. file or directoy permissions 15 +## ## 15 15 16 -Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs. 17 +(% class="lead" %) 18 +Depending on the desktop's OS, the file is stored in a different directory. 17 17 18 -## ## 19 -[[image:desktop4-helpcenter.png||width="75%"]] 20 -## ## 21 -))) 20 +{{id name="4-windows"/}} 22 22 23 -(% id="helpcenter2" %) 24 -((( 25 -The Help Center is not included in the Desktop version 3. 26 -))) 22 +== Windows == 27 27 28 -(% style="border-color:var(--gili_blue_300)" %) 29 ----- 24 +On Windows the logfile is stored to 30 30 26 +**Up from version 4.0.16** 31 31 32 -{{id name="desktop-4-explorer"/}} 28 +{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ## 29 +e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs 33 33 34 - = Fileexplorer=31 +**Until version 4.0.15** 35 35 36 -{{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}} 33 +{{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ## 34 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs 37 37 38 -(% id="fileexplorer1" %) 39 -((( 40 -The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below. 41 41 37 +{{id name="4-macos"/}} 42 42 43 -(% class="lead" id="4-windows" %) 44 -Windows 39 +== macOS == 45 45 46 -On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\## 47 -resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\## 41 +On macOS the logfile is stored to 48 48 43 +{{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ## 49 49 50 -(% class="lead" id="4-macos" %) 51 -macOS 52 52 53 - On macOS the logfile is stored at ##~~/Library/ApplicationSupport/teamwire/logs/##46 +{{id name="4-linux"/}} 54 54 48 +== Linux == 55 55 56 -(% class="lead" id="4-linux" %) 57 -Linux 50 +On Linux the logfile is stored to 58 58 59 -On Linux the logfile is stored at ##~~/.config/teamwire/logs/## 60 -))) 52 +{{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ## 61 61 62 -(% id="fileexplorer2" %) 63 -((( 54 +---- 55 + 56 +{{id name="desktop-previous"/}} 57 + 58 += Until Desktop 3.4.2 = 59 + 64 64 Teamwire creates the following reports: 65 65 66 66 * **registration_failure.txt** ... ... @@ -67,71 +67,43 @@ 67 67 This file tracks incidents during the registration routine 68 68 69 69 * **exceptions.log** 70 -This file tracks low level incidents not caused by the app's code, e.g. file or directo ry permissions66 +This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions 71 71 72 72 * **log.txt** 73 -This file tracks all high -level incidents caused by the app itself69 +This file tracks all high level incidents caused by the app itself 74 74 ## ## 75 75 76 -Depending on your operating system, the files are stored in different directories as listed below 72 +(% class="lead" %) 73 +Depending on the desktop's OS, these files are stored in different directories. 77 77 75 +{{id name="windows"/}} 78 78 79 -(% class="lead" id="windows" %) 80 -Windows 77 +== Windows == 81 81 82 -|**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs## 83 -resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs## 84 -|**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs## 85 -resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs## 86 -|**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs## 87 -e.g. ##H:\Installations\Teamwire\User Data\Default\Logs## 88 -|(% style="width:20%" %) | 79 +|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}} 80 +e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs 81 +|**Roaming user directory** 82 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}} 83 +e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs 84 +|**Custom user directory** 85 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}} 86 +e.g. H:\Installations\Teamwire\User Data\Default\Logs 89 89 90 -(% class="lead" id="macos" %) 91 -macOS 88 +{{id name="macos"/}} 92 92 93 - OnmacOSthe logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##90 +== macOS == 94 94 92 +On macOS the logfiles are always stored to 95 95 96 -(% class="lead" id="linux" %) 97 -Linux 94 +{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ## 98 98 99 -On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs## 100 -))) 101 101 102 -(% style="border-color:var(--gili_blue_300)" %) 103 ----- 97 +{{id name="linux"/}} 104 104 99 +== Linux == 105 105 106 - {{idname="desktop-4-error"/}}101 +On Linux the logfiles are always stored to 107 107 108 - =Intherorscreen=103 +{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ## 109 109 110 -{{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}} 111 - 112 -(% id="errorscreen1" %) 113 -((( 114 -When running into a problem, Teamwire will show an error message and block your app interface. 115 - 116 -This screen provides an option to **Download the logfiles and send them to your administrator**. 117 - 118 -Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all 119 - 120 -* incidents during the registration routine. 121 -* high level incidents caused by the app itself. 122 -* low level incidents not caused by the app's code, e.g. file or directory permissions. 123 - 124 124 ## ## 125 -[[image:desktop4-errorscreen.png||width="75%"]] 126 -## ## 127 -))) 128 - 129 -(% id="errorscreen2" %) 130 -((( 131 -The error message screen is not included in the Desktop version 3. 132 -))) 133 - 134 -(% style="border-color:var(--gili_blue_300)" %) 135 ----- 136 - 137 -## ##
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