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Changes for page 6. Logfile

Last modified by teamwire001 on 2025/09/11 15:01
From version 9.1
edited by teamwire001
on 2025/09/11 15:01
Change comment: DOC-434
To version 8.1
edited by teamwire001
on 2024/12/12 15:10
Change comment: Upload new image "desktop4-de-helpcenter.png", version 1.1

Summary

Details

Page properties
Content
... ... @@ -1,42 +1,42 @@
1 -Of course we hope you will not run into any issues using Teamwire.
1 +Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.
2 2  
3 -Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
3 +To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report.
4 4  
5 5  
6 -{{id name="desktop-4-helpcenter"/}}
6 +{{id name="desktop-4"/}}
7 7  
8 -= Teamwire Help Center =
8 += Desktop 4.0.0 or newer =
9 9  
10 -{{tabs idsToLabels="helpcenter1=Desktop 4, helpcenter2=Until Desktop 3.4.3"/}}
11 11  
12 -(% id="helpcenter1" %)
13 -(((
14 -In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
11 +{{id name="desktop-4-error"/}}
15 15  
16 -Open the **drop-down menu** [[image:Public.Applications.Desktop.User-Manual-Desktop4.WebHome@icons-dropdown.svg||height="20"]] next to your name and select **Help Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to export and save an archive file (##.zip##) with the required logs.
13 +== On error screen ==
17 17  
15 +When running into a problem, Teamwire will show an error message and block your app interface.
16 +
17 +This screen provides an option to **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs. The file tracks all
18 +
19 +* incidents during the registration routine
20 +* high level incidents caused by the app itself
21 +* low level incidents not caused by the app's code, e.g. file or directory permissions
18 18  ## ##
19 -[[image:desktop4-helpcenter.png||width="75%"]]
20 -## ##
21 -)))
22 22  
23 -(% id="helpcenter2" %)
24 -(((
25 -The Help Center is not included in the Desktop version 3.
26 -)))
24 +{{id name="desktop-4-helpcenter"/}}
27 27  
28 -(% style="border-color:var(--gili_blue_300)" %)
29 -----
26 +== Via Help Center ==
30 30  
28 +In case you experience some odd behaviour by Teamwire without getting an error message, you can visit the **Help Center** to obtain your logfiles.
31 31  
32 -{{id name="desktop-4-explorer"/}}
30 +Open the **drop-down menu** [[image:https://wiki-internal.teamwire.eu:11443/bin/download/Public/Applications/Desktop/User-Manual-Desktop4/WebHome/icons-dropdown.svg?height=20&rev=1.1||alt="icons-dropdown.svg" height="20"]] next to your name and select **Help-Center**. You will find an option called **Download the logfiles and send them to your administrator**. Clicking this option will open your file explorer to save an archive file (.zip) with the required logs.
33 33  
34 -= File explorer =
32 +## ##
33 +[[image:desktop4-helpcenter.png||width="75%"]]
34 +## ##
35 35  
36 -{{tabs idsToLabels="fileexplorer1=Desktop 4, fileexplorer2=Until Desktop 3.4.3"/}}
36 +{{id name="desktop-4-explorer"/}}
37 37  
38 -(% id="fileexplorer1" %)
39 -(((
38 +== Via file explorer ==
39 +
40 40  The logfile can also be obtained manually with your file explorer. Depending on your operating system, the file is stored in different directories as listed below.
41 41  
42 42  
... ... @@ -43,24 +43,34 @@
43 43  (% class="lead" id="4-windows" %)
44 44  Windows
45 45  
46 -On Windows the logfile is stored at ##%LOCALAPPDATA%\teamwire\logs\##
47 -resp. ##C:\Users\USERNAME\AppData\Local\teamwire\logs\##
46 +On Windows the logfile is stored at
48 48  
48 +|(% style="width:20%" %)**Desktop 4.0.16 or newer**|{{code language="plain"}}%LOCALAPPDATA%\teamwire\logs\logs.log{{/code}}
49 +e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs\logs.log
50 +|**Desktop 4.0.15 and previous versions**|{{code language="plain"}}%APPDATA%\teamwire\logs\logs.log{{/code}}
51 +e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs\logs.log
52 +## ##
49 49  
50 50  (% class="lead" id="4-macos" %)
51 51  macOS
52 52  
53 -On macOS the logfile is stored at ##~~/Library/Application Support/teamwire/logs/##
57 +On macOS the logfile is stored at
54 54  
59 +{{code language="plain"}}~/Library/Application Support/teamwire/logs/logs.log{{/code}} ## ##
55 55  
61 +
56 56  (% class="lead" id="4-linux" %)
57 57  Linux
58 58  
59 -On Linux the logfile is stored at ##~~/.config/teamwire/logs/##
60 -)))
65 +On Linux the logfile is stored at
61 61  
62 -(% id="fileexplorer2" %)
63 -(((
67 +{{code language="plain"}}~/.config/teamwire/logs/logs.log{{/code}} ## ##
68 +
69 +
70 +{{id name="desktop-previous"/}}
71 +
72 += Desktop 3.4.3 and previous versions =
73 +
64 64  Teamwire creates the following reports:
65 65  
66 66  * **registration_failure.txt**
... ... @@ -79,59 +79,29 @@
79 79  (% class="lead" id="windows" %)
80 80  Windows
81 81  
82 -|**Local user directory** (default)|##%LOCALAPPDATA%\Teamwire\User Data\Default\Logs##
83 -resp. ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs##
84 -|**[[Roaming user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]**|##%APPDATA%\Teamwire\User Data\Default\Logs##
85 -resp. ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs##
86 -|**[[Custom user directory>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]**|##<path>\Teamwire\User Data\Default\Logs##
87 -e.g. ##H:\Installations\Teamwire\User Data\Default\Logs##
88 -|(% style="width:20%" %) |
92 +|(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}}
93 +e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs
94 +|**Roaming user directory**
95 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}}
96 +e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs
97 +|**Custom user directory**
98 +[[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}}
99 +e.g. H:\Installations\Teamwire\User Data\Default\Logs
100 +## ##
89 89  
90 90  (% class="lead" id="macos" %)
91 91  macOS
92 92  
93 -On macOS the logfiles are always stored to ##~~/Library/Application Support/Teamwire/Default/Logs##
105 +On macOS the logfiles are always stored to
94 94  
107 +{{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ##
95 95  
109 +
96 96  (% class="lead" id="linux" %)
97 97  Linux
98 98  
99 -On Linux the logfiles are always stored to ##~~/.config/Teamwire/Default/Logs##
100 -)))
113 +On Linux the logfiles are always stored to
101 101  
102 -(% style="border-color:var(--gili_blue_300)" %)
103 -----
115 +{{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ##
104 104  
105 -
106 -{{id name="desktop-4-error"/}}
107 -
108 -= In the error screen =
109 -
110 -{{tabs idsToLabels="errorscreen1=Desktop 4, errorscreen2=Until Desktop 3.4.3"/}}
111 -
112 -(% id="errorscreen1" %)
113 -(((
114 -When running into a problem, Teamwire will show an error message and block your app interface.
115 -
116 -This screen provides an option to **Download the logfiles and send them to your administrator**.
117 -
118 -Clicking this option will open your file explorer to save an archive file (##.zip##) with the required logs. The file tracks all
119 -
120 -* incidents during the registration routine.
121 -* high level incidents caused by the app itself.
122 -* low level incidents not caused by the app's code, e.g. file or directory permissions.
123 -
124 124  ## ##
125 -[[image:desktop4-errorscreen.png||width="75%"]]
126 -## ##
127 -)))
128 -
129 -(% id="errorscreen2" %)
130 -(((
131 -The error message screen is not included in the Desktop version 3.
132 -)))
133 -
134 -(% style="border-color:var(--gili_blue_300)" %)
135 -----
136 -
137 -## ##