5. Logfile - Teamwire Knowledge Base

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Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software.

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To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. Therefore Teamwire creates the following reports:

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* **registration_failure.txt**

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This file tracks incidents during the registration routine

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* **exceptions.log**

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This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions

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* **log.txt**

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This file tracks all high level incidents caused by the app itself

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Depending on the desktop's OS, these files are stored in different directories.

= Windows =

|(% style="width:30%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\{{/code}}

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e.g.## ## ##C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\##

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|**Roaming user directory** (##/APPDATA=TRUE##)

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[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\{{/code}}

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e.g.## ## ##C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\##

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|**Custom user directory** (##/USERDATADIR=<path>##)

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[[^^What is that?^^>>doc:Public.Applications.Desktop.Silent-Installation.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\{{/code}}

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e.g.## ## ##H:\Installations\Teamwire\User Data\Default\##

= macOS =

On macOS the logfiles are always stored to

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