Wiki source code of 6. Logfile
                  Version 5.1 by teamwire001 on 2024/12/04 13:01
              
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| author | version | line-number | content | 
|---|---|---|---|
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      1.1 | 1 | Of course we hope you will not run into any issues using Teamwire. Still, if you have found a bug or have troubles using our product, we reckon on your feedback, so we can improve the software. | 
| 2 | |||
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      4.1 | 3 | To provide you with the best support we rely on the information you can give to us when reporting an error. Please send us a detailed description of your experience and a technical error report. | 
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      1.1 | 4 | |
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      4.1 | 5 | |
| 6 | = Desktop 4.0.0 or newer = | ||
| 7 | |||
| 8 | Teamwire creates the logfile **logs.log** which is located in the directories listed below. | ||
| 9 | |||
| 10 | The file tracks all | ||
| 11 | |||
| 12 | * incidents during the registration routine | ||
| 13 | * high level incidents caused by the app itself | ||
| 14 | * low level incidents not caused by the app's code, e.g. file or directoy permissions | ||
| 15 | ## ## | ||
| 16 | |||
| 17 | (% class="lead" %) | ||
| 18 | Depending on the desktop's OS, the file is stored in a different directory. | ||
| 19 | |||
| 20 | {{id name="4-windows"/}} | ||
| 21 | |||
| 22 | == Windows == | ||
| 23 | |||
| 24 | On Windows the logfile is stored to | ||
| 25 | |||
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      4.2 | 26 | **Up from version 4.0.16** | 
| 27 | |||
| 28 | {{code language="plain"}}%LOCALAPPDATA%\teamwire\logs{{/code}} ## ## | ||
| 29 | e.g. C:\Users\USERNAME\AppData\Local\teamwire\logs | ||
| 30 | |||
| 31 | **Until version 4.0.15** | ||
| 32 | |||
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      4.1 | 33 | {{code language="plain"}}%APPDATA%\teamwire\logs{{/code}} ## ## | 
| 34 | e.g. C:\Users\USERNAME\AppData\Roaming\teamwire\logs | ||
| 35 | |||
| 36 | |||
| 37 | {{id name="4-macos"/}} | ||
| 38 | |||
| 39 | == macOS == | ||
| 40 | |||
| 41 | On macOS the logfile is stored to | ||
| 42 | |||
| 43 | {{code language="plain"}}~/Library/Application Support/teamwire/logs{{/code}} ## ## | ||
| 44 | |||
| 45 | |||
| 46 | {{id name="4-linux"/}} | ||
| 47 | |||
| 48 | == Linux == | ||
| 49 | |||
| 50 | On Linux the logfile is stored to | ||
| 51 | |||
| 52 | {{code language="plain"}}~/.config/teamwire/logs{{/code}} ## ## | ||
| 53 | |||
| 54 | ---- | ||
| 55 | |||
| 56 | {{id name="desktop-previous"/}} | ||
| 57 | |||
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      5.1 | 58 | = Until Desktop 3.4.3 = | 
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      4.1 | 59 | |
| 60 | Teamwire creates the following reports: | ||
| 61 | |||
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      2.1 | 62 | * **registration_failure.txt** | 
| 63 | This file tracks incidents during the registration routine | ||
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      1.1 | 64 | |
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      2.1 | 65 | * **exceptions.log** | 
| 66 | This file tracks low level incidents not caused by the app's code, e.g. file or directoy permissions | ||
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      1.1 | 67 | |
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      2.1 | 68 | * **log.txt** | 
| 69 | This file tracks all high level incidents caused by the app itself | ||
| 70 | ## ## | ||
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      1.1 | 71 | |
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      2.1 | 72 | (% class="lead" %) | 
| 73 | Depending on the desktop's OS, these files are stored in different directories. | ||
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      1.1 | 74 | |
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      2.1 | 75 | {{id name="windows"/}} | 
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      1.1 | 76 | |
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      4.1 | 77 | == Windows == | 
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      1.1 | 78 | |
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      2.3 | 79 | |(% style="width:20%" %)**Local user directory** (default)|{{code language="plain"}}%LOCALAPPDATA%\Teamwire\User Data\Default\Logs{{/code}} | 
| 80 | e.g. C:\Users\USERNAME\AppData\Local\Teamwire\User Data\Default\Logs | ||
| 81 | |**Roaming user directory** | ||
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      3.1 | 82 | [[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="roamingdir"]]|{{code language="plain"}}%APPDATA%\Teamwire\User Data\Default\Logs{{/code}} | 
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      2.3 | 83 | e.g. C:\Users\USERNAME\AppData\Roaming\Teamwire\User Data\Default\Logs | 
| 84 | |**Custom user directory** | ||
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      3.1 | 85 | [[^^What is that?^^>>doc:Public.Applications.Desktop.Windows-Install-Options.WebHome||anchor="customdir"]]|{{code language="plain"}}<path>\Teamwire\User Data\Default\Logs{{/code}} | 
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      2.3 | 86 | e.g. H:\Installations\Teamwire\User Data\Default\Logs | 
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      1.1 | 87 | |
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      2.1 | 88 | {{id name="macos"/}} | 
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      1.1 | 89 | |
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      4.1 | 90 | == macOS == | 
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      1.1 | 91 | |
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      2.1 | 92 | On macOS the logfiles are always stored to | 
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      1.1 | 93 | |
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      2.3 | 94 | {{code language="plain"}}~/Library/Application Support/Teamwire/Default/Logs{{/code}} ## ## | 
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      1.1 | 95 | |
| 96 | |||
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      2.1 | 97 | {{id name="linux"/}} | 
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      1.1 | 98 | |
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      4.1 | 99 | == Linux == | 
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      1.1 | 100 | |
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      2.1 | 101 | On Linux the logfiles are always stored to | 
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      1.1 | 102 | |
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      2.3 | 103 | {{code language="plain"}}~/.config/Teamwire/Default/Logs{{/code}} ## ## | 
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      1.1 | 104 | |
| 105 | ## ## |