Regular logfile

Usually you can send logfiles straight from your Teamwire app.

If you happen to run into trouble while using Teamwire, please remember the time and date of the event and create a logfile as described below.

• Reproduce the app's behaviour
• Go to Profile and open the About section in the lower part of the menu
• Quickly tap the Teamwire logo 8 times to enable the Developer Settings
• Go back to Profile
• Open the Developer Settings
• Use Export logs and select an option from the share menu to forward the information to us via email
   

Pre-registration logfile

If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app.

Please remember the time and date of the event and create a logfile as described below.

• Start the Teamwire app
• Reproduce the app's behaviour
• (If required) Restart the Teamwire app
• Quickly tap Start using Teamwire 8 times
• Select an option from the share menu to forward the information to us via email
    

iOS crashlog

If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS.

• Navigate to your iOS Settings > Privacy > Analytics & Improvements > Analytics Data
• Look for a  Teamwire-[timestamp].ips  file
• Please share the file with us via email