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Wiki source code of 4. Logfile

Version 13.2 by teamwire001 on 2022/07/11 12:05
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1 = Regular logfile =
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4 Usually you can send logfiles straight from your Teamwire app.
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6 If you happen to run into trouble while using Teamwire, please remember the time and date of the event and create a logfile as described below.
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8 * Reproduce the app's behaviour
9 * Go to **Profile** and open the **About** section in the lower part of the menu
10 * Quickly tap the Teamwire logo 8 times to enable the Developer Settings
11 * Go back to Profile
12 * Open the **Developer Settings**
13 * Use **Export logs** and select an option from the share menu to forward the information to us via email
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16 [[image:en_log-profile1.png||width="250"]] [[image:en_log-profile2.png||width="250"]] [[image:en_log-profile3.png||width="250"]] [[image:en_log-profile4.png||width="250"]] [[image:en_log-profile5.png||width="250"]]
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20 = Pre-registration logfile =
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23 If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app.
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25 Please remember the time and date of the event and create a logfile as described below.
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27 * Start the Teamwire app
28 * Reproduce the app's behaviour
29 * (If required) Restart the Teamwire app
30 * Quickly tap **Start using Teamwire** 8 times
31 * Select an option from the share menu to forward the information to us via email
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34 [[image:en_log-prereg.png||width="250"]]
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36 ## ##
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38 = iOS crashlog =
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41 If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS.
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43 * Navigate to your **iOS Settings > Privacy > Analytics & Improvements > Analytics Data**
44 * Look for a ##Teamwire-[timestamp].ips## file
45 * Please share the file with us via email
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