Wiki source code of 4. Logfile
Last modified by teamwire003 on 2024/03/25 13:53
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author | version | line-number | content |
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1 | = Regular logfile = | ||
2 | |||
3 | |||
4 | You can send logfiles straight from your Teamwire app. | ||
5 | |||
6 | If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below. | ||
7 | |||
8 | * Reproduce the app's behaviour | ||
9 | * Go to **Account > Help Center** | ||
10 | * Quickly tap the Teamwire logo 8 times to enable the Developer settings | ||
11 | * Open **Developer Settings** | ||
12 | * Use **Export logs** and select an option from the share menu to forward the file to us via email | ||
13 | * Please note down the time and date of the event | ||
14 | ## ## | ||
15 | |||
16 | Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. | ||
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18 | |||
19 | [[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]] | ||
20 | |||
21 | ## ## | ||
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23 | = Logfile when logging in = | ||
24 | |||
25 | |||
26 | If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too. | ||
27 | |||
28 | Please remember the time and date of the event and create a logfile as described below. | ||
29 | |||
30 | * Start the Teamwire app | ||
31 | * Reproduce the app's behaviour | ||
32 | * (If required) Restart the Teamwire app | ||
33 | * Quickly tap **Start using Teamwire** 8 times to open the Developer settings | ||
34 | * Use **Export logs** and select an option from the share menu to forward the file to us via email | ||
35 | * Please note down the time and date of the event | ||
36 | ## ## | ||
37 | |||
38 | Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. | ||
39 | |||
40 | |||
41 | [[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]] | ||
42 | |||
43 | ## ## | ||
44 | |||
45 | = iOS crashlog = | ||
46 | |||
47 | |||
48 | If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS. | ||
49 | |||
50 | * Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data** | ||
51 | * Look for a ##Teamwire-[timestamp].ips## file | ||
52 | * Please forward the file to us via email | ||
53 | ## ## | ||
54 | |||
55 | ## ## | ||
56 | |||
57 | = iOS Xcode logs (only on Mac OS) = | ||
58 | |||
59 | |||
60 | In certain situations, it might be required to fetch Xcode logs from your mobile. | ||
61 | ## ## | ||
62 | |||
63 | 1. Please first connect your iOS mobile device to your Mac Computer. | ||
64 | If required, please confirm **Allow device to connect** on the Mac resp. **Trust Computer** on your mobile device. | ||
65 | \\Open the Xcode application on your computer and go to **Windows > Devices and Simulators** | ||
66 | \\[[image:xcode_logs_1of5.png||width="750"]] | ||
67 | \\ | ||
68 | 1. Use the [[image:xcode_logs_menu.png]] menu (1), and select **Download Container** (2) | ||
69 | \\[[image:xcode_logs_2of5.png||width="750"]] | ||
70 | \\ | ||
71 | 1. Save the file to your preferred location | ||
72 | \\[[image:xcode_logs_3of5.png||width="750"]] | ||
73 | \\ | ||
74 | 1. It may take up to a few minutes to complete the process - please be patient as long as the yellow banner is displayed. | ||
75 | \\[[image:xcode_logs_4of5.png||width="750"]] | ||
76 | \\ | ||
77 | 1. When finished, open the file to navigate to **AppData > Library > logs**. | ||
78 | Please forward the file named ##[timestamp].log## to us via email. | ||
79 | \\[[image:xcode_logs_5of5.png||width="750"]] | ||
80 | ## ## | ||
81 | |||
82 | ## ## |