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Changes for page 4. Logfile

Last modified by teamwire003 on 2024/03/25 13:53
From version 13.2
edited by teamwire001
on 2022/07/11 12:05
Change comment: DOC-91: How to create logfile (pre-registration)
To version 25.2
edited by teamwire003
on 2024/03/25 13:53
Change comment: DOC-291

Summary

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1 -XWiki.teamwire001
1 +XWiki.teamwire003
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1 1  = Regular logfile =
2 2  
3 3  
4 -Usually you can send logfiles straight from your Teamwire app.
4 +You can send logfiles straight from your Teamwire app.
5 5  
6 -If you happen to run into trouble while using Teamwire, please remember the time and date of the event and create a logfile as described below.
6 +If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below.
7 7  
8 8  * Reproduce the app's behaviour
9 -* Go to **Profile** and open the **About** section in the lower part of the menu
10 -* Quickly tap the Teamwire logo 8 times to enable the Developer Settings
11 -* Go back to Profile
12 -* Open the **Developer Settings**
13 -* Use **Export logs** and select an option from the share menu to forward the information to us via email
9 +* Go to **Account > Help Center**
10 +* Quickly tap the Teamwire logo 8 times to enable the Developer settings
11 +* Open **Developer Settings**
12 +* Use **Export logs** and select an option from the share menu to forward the file to us via email
13 +* Please note down the time and date of the event
14 14  ## ##
15 15  
16 -[[image:en_log-profile1.png||width="250"]] [[image:en_log-profile2.png||width="250"]] [[image:en_log-profile3.png||width="250"]] [[image:en_log-profile4.png||width="250"]] [[image:en_log-profile5.png||width="250"]]
16 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us.
17 17  
18 +
19 +[[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]]
20 +
18 18  ## ##
19 19  
20 -= Pre-registration logfile =
23 += Logfile when logging in =
21 21  
22 22  
23 -If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app.
26 +If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too.
24 24  
25 25  Please remember the time and date of the event and create a logfile as described below.
26 26  
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27 27  * Start the Teamwire app
28 28  * Reproduce the app's behaviour
29 29  * (If required) Restart the Teamwire app
30 -* Quickly tap **Start using Teamwire** 8 times
31 -* Select an option from the share menu to forward the information to us via email
32 -## ##
33 +* Quickly tap **Start using Teamwire** 8 times to open the Developer settings
34 +* Use **Export logs** and select an option from the share menu to forward the file to us via email
35 +* Please note down the time and date of the event
36 +## ##
33 33  
34 -[[image:en_log-prereg.png||width="250"]]
38 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us.
35 35  
40 +
41 +[[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]]
42 +
36 36  ## ##
37 37  
38 38  = iOS crashlog =
39 39  
40 40  
41 -If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS.
48 +If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS.
42 42  
43 -* Navigate to your **iOS Settings > Privacy > Analytics & Improvements > Analytics Data**
50 +* Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data**
44 44  * Look for a ##Teamwire-[timestamp].ips## file
45 -* Please share the file with us via email
52 +* Please forward the file to us via email
46 46  ## ##
47 47  
48 48  ## ##
56 +
57 += iOS Xcode logs (only on Mac OS) =
58 +
59 +
60 +In certain situations, it might be required to fetch Xcode logs from your mobile.
61 +## ##
62 +
63 +1. Please first connect your iOS mobile device to your Mac Computer.
64 +If required, please confirm **Allow device to connect** on the Mac resp. **Trust Computer** on your mobile device. 
65 +\\Open the Xcode application on your computer and go to **Windows > Devices and Simulators**
66 +\\[[image:xcode_logs_1of5.png||width="750"]]
67 +\\
68 +1. Use the [[image:xcode_logs_menu.png]] menu (1), and select **Download Container** (2)
69 +\\[[image:xcode_logs_2of5.png||width="750"]]
70 +\\
71 +1. Save the file to your preferred location
72 +\\[[image:xcode_logs_3of5.png||width="750"]]
73 +\\
74 +1. It may take up to a few minutes to complete the process - please be patient as long as the yellow banner is displayed.
75 +\\[[image:xcode_logs_4of5.png||width="750"]]
76 +\\
77 +1. When finished, open the file to navigate to **AppData > Library > logs**.
78 +Please forward the file named ##[timestamp].log## to us via email.
79 +\\[[image:xcode_logs_5of5.png||width="750"]]
80 +## ##
81 +
82 +## ##
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