Changes for page 4. Logfile
Last modified by teamwire003 on 2024/03/25 13:53
From version 16.1
edited by teamwire001
on 2023/09/22 07:03
on 2023/09/22 07:03
Change comment:
Upload new image "en_log_profile2.png", version 1.1
To version 13.2
edited by teamwire001
on 2022/07/11 12:05
on 2022/07/11 12:05
Change comment:
DOC-91: How to create logfile (pre-registration)
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... ... @@ -1,29 +1,26 @@ 1 1 = Regular logfile = 2 2 3 3 4 - You can send logfiles straight from your Teamwire app.4 +Usually you can send logfiles straight from your Teamwire app. 5 5 6 -If you happen to run into trouble swhile using Teamwire, please remember the time and date of the event and create a logfile as described below.6 +If you happen to run into trouble while using Teamwire, please remember the time and date of the event and create a logfile as described below. 7 7 8 8 * Reproduce the app's behaviour 9 -* Go to **A ccount>HelpCenter**10 -* Quickly tap the Teamwire logo 8 times to enable the Developer settings11 -* Open **DeveloperSettings**12 -* Use**Exportlogs**and select anoption from thesharemenuto forwardthe file to usvia email13 -* Please note down thetime anddateof theevent9 +* Go to **Profile** and open the **About** section in the lower part of the menu 10 +* Quickly tap the Teamwire logo 8 times to enable the Developer Settings 11 +* Go back to Profile 12 +* Open the **Developer Settings** 13 +* Use **Export logs** and select an option from the share menu to forward the information to us via email 14 14 ## ## 15 15 16 - Sometimesitmightberequired toenable**Enhancedlogs** and reproduceebehaviouragain before sharingelogswithus.16 +[[image:en_log-profile1.png||width="250"]] [[image:en_log-profile2.png||width="250"]] [[image:en_log-profile3.png||width="250"]] [[image:en_log-profile4.png||width="250"]] [[image:en_log-profile5.png||width="250"]] 17 17 18 - 19 -[[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]] 20 - 21 21 ## ## 22 22 23 -= Logfilewhen loggingin=20 += Pre-registration logfile = 24 24 25 25 26 -If you happen to run into troubles during the login process ,youcan send logfiles right from the first screen of the Teamwire app, too.23 +If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app. 27 27 28 28 Please remember the time and date of the event and create a logfile as described below. 29 29 ... ... @@ -30,26 +30,22 @@ 30 30 * Start the Teamwire app 31 31 * Reproduce the app's behaviour 32 32 * (If required) Restart the Teamwire app 33 -* Quickly tap **Start using Teamwire** 8 times to open the Developer settings 34 -* Use **Export logs** and select an option from the share menu to forward the file to us via email 35 -* Please note down the time and date of the event 36 -## ## 30 +* Quickly tap **Start using Teamwire** 8 times 31 +* Select an option from the share menu to forward the information to us via email 32 +## ## 37 37 38 - Sometimes it might berequired to enable **Enhanced logs** and reproducethe behaviouragainbefore sharingthe logswithus.34 +[[image:en_log-prereg.png||width="250"]] 39 39 40 - 41 -[[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]] 42 - 43 43 ## ## 44 44 45 45 = iOS crashlog = 46 46 47 47 48 -If you happen to be unable to open Teamwire at all and cannot create logfilesfrominside theapp, youmayretrievethecrashlogs from iOS.41 +If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS. 49 49 50 -* Navigate to your **iOS Settings > Privacy & Security> Analytics & Improvements > Analytics Data**43 +* Navigate to your **iOS Settings > Privacy > Analytics & Improvements > Analytics Data** 51 51 * Look for a ##Teamwire-[timestamp].ips## file 52 -* Please forwardthe file tous via email45 +* Please share the file with us via email 53 53 ## ## 54 54 55 55 ## ##
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