Changes for page 4. Logfile
Last modified by teamwire003 on 2024/03/25 13:53
From version 2.1
edited by teamwire001
on 2022/07/11 12:04
on 2022/07/11 12:04
Change comment:
Upload new image "de_log-prereg.png", version 1.1
Summary
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Page properties (2 modified, 0 added, 0 removed)
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- de_log-profile1.png
- de_log-profile2.png
- de_log-profile3.png
- de_log-profile4.png
- de_log-profile5.png
- en_log-prereg.png
- en_log-profile1.png
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- en_log_profile1.png
- en_log_profile2.png
- en_log_profile3.png
- en_log_profile4.png
- en_log_reg1.png
- en_log_reg2.png
- xcode_logs_1of5.png
- xcode_logs_2of5.png
- xcode_logs_3of5.png
- xcode_logs_4of5.png
- xcode_logs_5of5.png
- xcode_logs_menu.png
Details
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... ... @@ -1,1 +1,1 @@ 1 -XWiki.teamwire00 11 +XWiki.teamwire003 - Content
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... ... @@ -1,89 +1,82 @@ 1 -(% class="row" %) 2 -((( 3 -(% class="col-xs-12 col-sm-7" %) 4 -((( 5 -= Regular in-app logfile = 1 += Regular logfile = 6 6 7 7 8 - Usually you can send logfiles straight from your Teamwire app.4 +You can send logfiles straight from your Teamwire app. 9 9 10 -If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfilevia6 +If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below. 11 11 12 -**> Profile** 8 +* Reproduce the app's behaviour 9 +* Go to **Account > Help Center** 10 +* Quickly tap the Teamwire logo 8 times to enable the Developer settings 11 +* Open **Developer Settings** 12 +* Use **Export logs** and select an option from the share menu to forward the file to us via email 13 +* Please note down the time and date of the event 14 +## ## 13 13 14 -** >About**16 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. 15 15 16 -**> Tap the Teamwire logo 8 times** to enable the Developer's menu 17 17 18 - GobacktoProfile andselect19 +[[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]] 19 19 20 - **>Developer's menu**21 +## ## 21 21 22 - **>Exportlogs**23 += Logfile when logging in = 23 23 24 -You will see the share screen for the ##logs.zip## file. 25 -))) 26 26 27 -(% class="col-xs-12 col-sm-5" style="text-align:center" %) 28 -((( 29 -[[image:ios-logfile-regular.gif]] 30 -))) 31 -))) 26 +If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too. 32 32 33 - ####28 +Please remember the time and date of the event and create a logfile as described below. 34 34 30 +* Start the Teamwire app 31 +* Reproduce the app's behaviour 32 +* (If required) Restart the Teamwire app 33 +* Quickly tap **Start using Teamwire** 8 times to open the Developer settings 34 +* Use **Export logs** and select an option from the share menu to forward the file to us via email 35 +* Please note down the time and date of the event 35 35 ## ## 36 36 37 -(% class="row" %) 38 -((( 39 -(% class="col-xs-12 col-sm-7" %) 40 -((( 41 -= Pre-Registration in-app logfile = 38 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. 42 42 43 43 44 - If you happen to runinto troubles duringtheregistrationorlogin process andcannotuse themethodmentionedabove, you areable tocreate logfiles right from the firstscreen of the Teamwire app.41 +[[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]] 45 45 46 - Beforeselecting wheter to **Register** or **Sign in**43 +## ## 47 47 48 -**> Tap the Teamwire logo 8 times** to open see a share screen for the ##logs.zip## file. 49 -))) 45 += iOS crashlog = 50 50 51 -(% class="col-xs-12 col-sm-5" style="text-align:center" %) 52 -((( 53 -[[image:ios-logfile-preregister.gif]] 54 -))) 55 -))) 56 56 57 - ####48 +If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS. 58 58 50 +* Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data** 51 +* Look for a ##Teamwire-[timestamp].ips## file 52 +* Please forward the file to us via email 59 59 ## ## 60 60 61 -(% class="row" %) 62 -((( 63 -(% class="col-xs-12 col-sm-7" %) 64 -((( 65 -= iOS Crashlog = 55 +## ## 66 66 57 += iOS Xcode logs (only on Mac OS) = 67 67 68 -If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS. 69 69 70 -Therefore, go to your 60 +In certain situations, it might be required to fetch Xcode logs from your mobile. 61 +## ## 71 71 72 -**> iOS Settings** 73 - 74 -**> Privacy** 75 - 76 -**> Analytics & Improvements** 77 - 78 -**> Analytics Data** 79 - 80 -Please look for a the ##Teamwire-[timestamp].ips## file. 81 -))) 82 - 83 -(% class="col-xs-12 col-sm-5" style="text-align:center" %) 84 -((( 63 +1. Please first connect your iOS mobile device to your Mac Computer. 64 +If required, please confirm **Allow device to connect** on the Mac resp. **Trust Computer** on your mobile device. 65 +\\Open the Xcode application on your computer and go to **Windows > Devices and Simulators** 66 +\\[[image:xcode_logs_1of5.png||width="750"]] 67 +\\ 68 +1. Use the [[image:xcode_logs_menu.png]] menu (1), and select **Download Container** (2) 69 +\\[[image:xcode_logs_2of5.png||width="750"]] 70 +\\ 71 +1. Save the file to your preferred location 72 +\\[[image:xcode_logs_3of5.png||width="750"]] 73 +\\ 74 +1. It may take up to a few minutes to complete the process - please be patient as long as the yellow banner is displayed. 75 +\\[[image:xcode_logs_4of5.png||width="750"]] 76 +\\ 77 +1. When finished, open the file to navigate to **AppData > Library > logs**. 78 +Please forward the file named ##[timestamp].log## to us via email. 79 +\\[[image:xcode_logs_5of5.png||width="750"]] 85 85 ## ## 86 -))) 87 -))) 88 88 89 89 ## ##
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