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Changes for page 4. Logfile

Last modified by teamwire003 on 2024/03/25 13:53
From version 2.1
edited by teamwire001
on 2022/07/11 12:04
Change comment: Upload new image "de_log-prereg.png", version 1.1
To version 25.2
edited by teamwire003
on 2024/03/25 13:53
Change comment: DOC-291

Summary

Details

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1 -XWiki.teamwire001
1 +XWiki.teamwire003
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1 -(% class="row" %)
2 -(((
3 -(% class="col-xs-12 col-sm-7" %)
4 -(((
5 -= Regular in-app logfile =
1 += Regular logfile =
6 6  
7 7  
8 -Usually you can send logfiles straight from your Teamwire app.
4 +You can send logfiles straight from your Teamwire app.
9 9  
10 -If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfile via
6 +If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below.
11 11  
12 -**> Profile**
8 +* Reproduce the app's behaviour
9 +* Go to **Account > Help Center**
10 +* Quickly tap the Teamwire logo 8 times to enable the Developer settings
11 +* Open **Developer Settings**
12 +* Use **Export logs** and select an option from the share menu to forward the file to us via email
13 +* Please note down the time and date of the event
14 +## ##
13 13  
14 -**> About**
16 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us.
15 15  
16 -**> Tap the Teamwire logo 8 times** to enable the Developer's menu
17 17  
18 -Go back to Profile and select
19 +[[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]]
19 19  
20 -**> Developer's menu**
21 +## ##
21 21  
22 -**> Export logs**
23 += Logfile when logging in =
23 23  
24 -You will see the share screen for the ##logs.zip## file.
25 -)))
26 26  
27 -(% class="col-xs-12 col-sm-5" style="text-align:center" %)
28 -(((
29 -[[image:ios-logfile-regular.gif]]
30 -)))
31 -)))
26 +If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too.
32 32  
33 -## ##
28 +Please remember the time and date of the event and create a logfile as described below.
34 34  
30 +* Start the Teamwire app
31 +* Reproduce the app's behaviour
32 +* (If required) Restart the Teamwire app
33 +* Quickly tap **Start using Teamwire** 8 times to open the Developer settings
34 +* Use **Export logs** and select an option from the share menu to forward the file to us via email
35 +* Please note down the time and date of the event
35 35  ## ##
36 36  
37 -(% class="row" %)
38 -(((
39 -(% class="col-xs-12 col-sm-7" %)
40 -(((
41 -= Pre-Registration in-app logfile =
38 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us.
42 42  
43 43  
44 -If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app.
41 +[[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]]
45 45  
46 -Before selecting wheter to **Register** or **Sign in**
43 +## ##
47 47  
48 -**> Tap the Teamwire logo 8 times** to open see a share screen for the ##logs.zip## file.
49 -)))
45 += iOS crashlog =
50 50  
51 -(% class="col-xs-12 col-sm-5" style="text-align:center" %)
52 -(((
53 -[[image:ios-logfile-preregister.gif]]
54 -)))
55 -)))
56 56  
57 -## ##
48 +If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS.
58 58  
50 +* Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data**
51 +* Look for a ##Teamwire-[timestamp].ips## file
52 +* Please forward the file to us via email
59 59  ## ##
60 60  
61 -(% class="row" %)
62 -(((
63 -(% class="col-xs-12 col-sm-7" %)
64 -(((
65 -= iOS Crashlog =
55 +## ##
66 66  
57 += iOS Xcode logs (only on Mac OS) =
67 67  
68 -If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS.
69 69  
70 -Therefore, go to your
60 +In certain situations, it might be required to fetch Xcode logs from your mobile.
61 +## ##
71 71  
72 -**> iOS Settings**
73 -
74 -**> Privacy**
75 -
76 -**> Analytics & Improvements**
77 -
78 -**> Analytics Data**
79 -
80 -Please look for a the ##Teamwire-[timestamp].ips## file.
81 -)))
82 -
83 -(% class="col-xs-12 col-sm-5" style="text-align:center" %)
84 -(((
63 +1. Please first connect your iOS mobile device to your Mac Computer.
64 +If required, please confirm **Allow device to connect** on the Mac resp. **Trust Computer** on your mobile device. 
65 +\\Open the Xcode application on your computer and go to **Windows > Devices and Simulators**
66 +\\[[image:xcode_logs_1of5.png||width="750"]]
67 +\\
68 +1. Use the [[image:xcode_logs_menu.png]] menu (1), and select **Download Container** (2)
69 +\\[[image:xcode_logs_2of5.png||width="750"]]
70 +\\
71 +1. Save the file to your preferred location
72 +\\[[image:xcode_logs_3of5.png||width="750"]]
73 +\\
74 +1. It may take up to a few minutes to complete the process - please be patient as long as the yellow banner is displayed.
75 +\\[[image:xcode_logs_4of5.png||width="750"]]
76 +\\
77 +1. When finished, open the file to navigate to **AppData > Library > logs**.
78 +Please forward the file named ##[timestamp].log## to us via email.
79 +\\[[image:xcode_logs_5of5.png||width="750"]]
85 85  ## ##
86 -)))
87 -)))
88 88  
89 89  ## ##
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