Changes for page 4. Logfile
Last modified by teamwire003 on 2024/03/25 13:53
To version 7.1
edited by teamwire001
on 2022/07/11 12:04
on 2022/07/11 12:04
Change comment:
Upload new image "de_log-profile5.png", version 1.1
Summary
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Page properties (2 modified, 0 added, 0 removed)
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Attachments (0 modified, 0 added, 18 removed)
- en_log-prereg.png
- en_log-profile1.png
- en_log-profile2.png
- en_log-profile3.png
- en_log-profile4.png
- en_log-profile5.png
- en_log_profile1.png
- en_log_profile2.png
- en_log_profile3.png
- en_log_profile4.png
- en_log_reg1.png
- en_log_reg2.png
- xcode_logs_1of5.png
- xcode_logs_2of5.png
- xcode_logs_3of5.png
- xcode_logs_4of5.png
- xcode_logs_5of5.png
- xcode_logs_menu.png
Details
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... ... @@ -1,82 +1,89 @@ 1 -= Regular logfile = 1 +(% class="row" %) 2 +((( 3 +(% class="col-xs-12 col-sm-7" %) 4 +((( 5 += Regular in-app logfile = 2 2 3 3 4 - You can send logfiles straight from your Teamwire app.8 +Usually you can send logfiles straight from your Teamwire app. 5 5 6 -If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below.10 +If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfile via 7 7 8 -* Reproduce the app's behaviour 9 -* Go to **Account > Help Center** 10 -* Quickly tap the Teamwire logo 8 times to enable the Developer settings 11 -* Open **Developer Settings** 12 -* Use **Export logs** and select an option from the share menu to forward the file to us via email 13 -* Please note down the time and date of the event 14 -## ## 12 +**> Profile** 15 15 16 - Sometimes it might be required to enable**Enhancedlogs** and reproduce thebehaviour again before sharingthe logs with us.14 +**> About** 17 17 16 +**> Tap the Teamwire logo 8 times** to enable the Developer's menu 18 18 19 - [[image:en_log_profile1.png||width="280"]][[image:en_log_profile2.png||width="280"]][[image:en_log_profile3.png||width="280"]][[image:en_log_profile4.png||width="280"]]18 +Go back to Profile and select 20 20 21 - ####20 +**> Developer's menu** 22 22 23 - =Logfilewhenlogging in =22 +**> Export logs** 24 24 24 +You will see the share screen for the ##logs.zip## file. 25 +))) 25 25 26 -If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too. 27 +(% class="col-xs-12 col-sm-5" style="text-align:center" %) 28 +((( 29 +[[image:ios-logfile-regular.gif]] 30 +))) 31 +))) 27 27 28 - Pleaseremember the time and date of the event and create a logfile as described below.33 +## ## 29 29 30 -* Start the Teamwire app 31 -* Reproduce the app's behaviour 32 -* (If required) Restart the Teamwire app 33 -* Quickly tap **Start using Teamwire** 8 times to open the Developer settings 34 -* Use **Export logs** and select an option from the share menu to forward the file to us via email 35 -* Please note down the time and date of the event 36 36 ## ## 37 37 38 -Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. 37 +(% class="row" %) 38 +((( 39 +(% class="col-xs-12 col-sm-7" %) 40 +((( 41 += Pre-Registration in-app logfile = 39 39 40 40 41 - [[image:en_log_reg1.png||width="280"]][[image:en_log_reg2.png||width="280"]]44 +If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app. 42 42 43 - ####46 +Before selecting wheter to **Register** or **Sign in** 44 44 45 -= iOS crashlog = 48 +**> Tap the Teamwire logo 8 times** to open see a share screen for the ##logs.zip## file. 49 +))) 46 46 51 +(% class="col-xs-12 col-sm-5" style="text-align:center" %) 52 +((( 53 +[[image:ios-logfile-preregister.gif]] 54 +))) 55 +))) 47 47 48 - Ifyouhappen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS.57 +## ## 49 49 50 -* Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data** 51 -* Look for a ##Teamwire-[timestamp].ips## file 52 -* Please forward the file to us via email 53 53 ## ## 54 54 55 -## ## 61 +(% class="row" %) 62 +((( 63 +(% class="col-xs-12 col-sm-7" %) 64 +((( 65 += iOS Crashlog = 56 56 57 -= iOS Xcode logs (only on Mac OS) = 58 58 68 +If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS. 59 59 60 -In certain situations, it might be required to fetch Xcode logs from your mobile. 61 -## ## 70 +Therefore, go to your 62 62 63 -1. Please first connect your iOS mobile device to your Mac Computer. 64 -If required, please confirm **Allow device to connect** on the Mac resp. **Trust Computer** on your mobile device. 65 -\\Open the Xcode application on your computer and go to **Windows > Devices and Simulators** 66 -\\[[image:xcode_logs_1of5.png||width="750"]] 67 -\\ 68 -1. Use the [[image:xcode_logs_menu.png]] menu (1), and select **Download Container** (2) 69 -\\[[image:xcode_logs_2of5.png||width="750"]] 70 -\\ 71 -1. Save the file to your preferred location 72 -\\[[image:xcode_logs_3of5.png||width="750"]] 73 -\\ 74 -1. It may take up to a few minutes to complete the process - please be patient as long as the yellow banner is displayed. 75 -\\[[image:xcode_logs_4of5.png||width="750"]] 76 -\\ 77 -1. When finished, open the file to navigate to **AppData > Library > logs**. 78 -Please forward the file named ##[timestamp].log## to us via email. 79 -\\[[image:xcode_logs_5of5.png||width="750"]] 72 +**> iOS Settings** 73 + 74 +**> Privacy** 75 + 76 +**> Analytics & Improvements** 77 + 78 +**> Analytics Data** 79 + 80 +Please look for a the ##Teamwire-[timestamp].ips## file. 81 +))) 82 + 83 +(% class="col-xs-12 col-sm-5" style="text-align:center" %) 84 +((( 80 80 ## ## 86 +))) 87 +))) 81 81 82 82 ## ##
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