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Changes for page 4. Logfile

Last modified by teamwire003 on 2024/03/25 13:53
From version 9.1
edited by teamwire001
on 2022/07/11 12:04
Change comment: Upload new image "en_log-profile1.png", version 1.1
To version 13.2
edited by teamwire001
on 2022/07/11 12:05
Change comment: DOC-91: How to create logfile (pre-registration)

Summary

Details

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1 -(% class="row" %)
2 -(((
3 -(% class="col-xs-12 col-sm-7" %)
4 -(((
5 -= Regular in-app logfile =
1 += Regular logfile =
6 6  
7 7  
8 8  Usually you can send logfiles straight from your Teamwire app.
9 9  
10 -If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfile via
6 +If you happen to run into trouble while using Teamwire, please remember the time and date of the event and create a logfile as described below.
11 11  
12 -**> Profile**
8 +* Reproduce the app's behaviour
9 +* Go to **Profile** and open the **About** section in the lower part of the menu
10 +* Quickly tap the Teamwire logo 8 times to enable the Developer Settings
11 +* Go back to Profile
12 +* Open the **Developer Settings**
13 +* Use **Export logs** and select an option from the share menu to forward the information to us via email
14 +## ##
13 13  
14 -**> About**
16 +[[image:en_log-profile1.png||width="250"]] [[image:en_log-profile2.png||width="250"]] [[image:en_log-profile3.png||width="250"]] [[image:en_log-profile4.png||width="250"]] [[image:en_log-profile5.png||width="250"]]
15 15  
16 -**> Tap the Teamwire logo 8 times** to enable the Developer's menu
17 -
18 -Go back to Profile and select
19 -
20 -**> Developer's menu**
21 -
22 -**> Export logs**
23 -
24 -You will see the share screen for the ##logs.zip## file.
25 -)))
26 -
27 -(% class="col-xs-12 col-sm-5" style="text-align:center" %)
28 -(((
29 -[[image:ios-logfile-regular.gif]]
30 -)))
31 -)))
32 -
33 33  ## ##
34 34  
35 -## ##
20 += Pre-registration logfile =
36 36  
37 -(% class="row" %)
38 -(((
39 -(% class="col-xs-12 col-sm-7" %)
40 -(((
41 -= Pre-Registration in-app logfile =
42 42  
43 -
44 44  If you happen to run into troubles during the registration or login process and cannot use the method mentioned above, you are able to create logfiles right from the first screen of the Teamwire app.
45 45  
46 -Before selecting wheter to **Register** or **Sign in**
25 +Please remember the time and date of the event and create a logfile as described below.
47 47  
48 -**> Tap the Teamwire logo 8 times** to open see a share screen for the ##logs.zip## file.
49 -)))
50 -
51 -(% class="col-xs-12 col-sm-5" style="text-align:center" %)
52 -(((
53 -[[image:ios-logfile-preregister.gif]]
54 -)))
55 -)))
56 -
27 +* Start the Teamwire app
28 +* Reproduce the app's behaviour
29 +* (If required) Restart the Teamwire app
30 +* Quickly tap **Start using Teamwire** 8 times
31 +* Select an option from the share menu to forward the information to us via email
57 57  ## ##
58 58  
34 +[[image:en_log-prereg.png||width="250"]]
35 +
59 59  ## ##
60 60  
61 -(% class="row" %)
62 -(((
63 -(% class="col-xs-12 col-sm-7" %)
64 -(((
65 -= iOS Crashlog =
38 += iOS crashlog =
66 66  
67 67  
68 68  If you happen to be unable to open Teamwire at all to create logfiles in-app, you can retrieve crashlogs from iOS.
69 69  
70 -Therefore, go to your
71 -
72 -**> iOS Settings**
73 -
74 -**> Privacy**
75 -
76 -**> Analytics & Improvements**
77 -
78 -**> Analytics Data**
79 -
80 -Please look for a the ##Teamwire-[timestamp].ips## file.
81 -)))
82 -
83 -(% class="col-xs-12 col-sm-5" style="text-align:center" %)
84 -(((
43 +* Navigate to your **iOS Settings > Privacy > Analytics & Improvements > Analytics Data**
44 +* Look for a ##Teamwire-[timestamp].ips## file
45 +* Please share the file with us via email
85 85  ## ##
86 -)))
87 -)))
88 88  
89 89  ## ##
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