Changes for page 4. Logfile
Last modified by teamwire003 on 2024/03/25 13:53
From version 9.1
edited by teamwire001
on 2022/07/11 12:04
on 2022/07/11 12:04
Change comment:
Upload new image "en_log-profile1.png", version 1.1
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... ... @@ -1,89 +1,55 @@ 1 -(% class="row" %) 2 -((( 3 -(% class="col-xs-12 col-sm-7" %) 4 -((( 5 -= Regular in-app logfile = 1 += Regular logfile = 6 6 7 7 8 - Usually you can send logfiles straight from your Teamwire app.4 +You can send logfiles straight from your Teamwire app. 9 9 10 -If you happen to run into notably troubles while using Teamwire, please remember the time and date of the event and create a logfilevia6 +If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below. 11 11 12 -**> Profile** 8 +* Reproduce the app's behaviour 9 +* Go to **Account > Help Center** 10 +* Quickly tap the Teamwire logo 8 times to enable the Developer settings 11 +* Open **Developer Settings** 12 +* Use **Export logs** and select an option from the share menu to forward the file to us via email 13 +* Please note down the time and date of the event 14 +## ## 13 13 14 -** >About**16 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. 15 15 16 -**> Tap the Teamwire logo 8 times** to enable the Developer's menu 17 17 18 - GobacktoProfile andselect19 +[[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]] 19 19 20 - **>Developer's menu**21 +## ## 21 21 22 - **>Exportlogs**23 += Logfile when logging in = 23 23 24 -You will see the share screen for the ##logs.zip## file. 25 -))) 26 26 27 -(% class="col-xs-12 col-sm-5" style="text-align:center" %) 28 -((( 29 -[[image:ios-logfile-regular.gif]] 30 -))) 31 -))) 26 +If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too. 32 32 33 - ####28 +Please remember the time and date of the event and create a logfile as described below. 34 34 30 +* Start the Teamwire app 31 +* Reproduce the app's behaviour 32 +* (If required) Restart the Teamwire app 33 +* Quickly tap **Start using Teamwire** 8 times to open the Developer settings 34 +* Use **Export logs** and select an option from the share menu to forward the file to us via email 35 +* Please note down the time and date of the event 35 35 ## ## 36 36 37 -(% class="row" %) 38 -((( 39 -(% class="col-xs-12 col-sm-7" %) 40 -((( 41 -= Pre-Registration in-app logfile = 38 +Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. 42 42 43 43 44 - If you happen to runinto troubles duringtheregistrationorlogin process andcannotuse themethodmentionedabove, you areable tocreate logfiles right from the firstscreen of the Teamwire app.41 +[[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]] 45 45 46 -Before selecting wheter to **Register** or **Sign in** 47 - 48 -**> Tap the Teamwire logo 8 times** to open see a share screen for the ##logs.zip## file. 49 -))) 50 - 51 -(% class="col-xs-12 col-sm-5" style="text-align:center" %) 52 -((( 53 -[[image:ios-logfile-preregister.gif]] 54 -))) 55 -))) 56 - 57 -## ## 58 - 59 59 ## ## 60 60 61 -(% class="row" %) 62 -((( 63 -(% class="col-xs-12 col-sm-7" %) 64 -((( 65 -= iOS Crashlog = 45 += iOS crashlog = 66 66 67 67 68 -If you happen to be unable to open Teamwire at all to create logfiles in-app, youcanretrieve crashlogs from iOS.48 +If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS. 69 69 70 -Therefore, go to your 71 - 72 -**> iOS Settings** 73 - 74 -**> Privacy** 75 - 76 -**> Analytics & Improvements** 77 - 78 -**> Analytics Data** 79 - 80 -Please look for a the ##Teamwire-[timestamp].ips## file. 81 -))) 82 - 83 -(% class="col-xs-12 col-sm-5" style="text-align:center" %) 84 -((( 50 +* Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data** 51 +* Look for a ##Teamwire-[timestamp].ips## file 52 +* Please forward the file to us via email 85 85 ## ## 86 -))) 87 -))) 88 88 89 89 ## ##
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