Wiki source code of 4. Logfile
Version 15.1 by teamwire001 on 2023/09/22 07:03
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| author | version | line-number | content |
|---|---|---|---|
| 1 | = Regular logfile = | ||
| 2 | |||
| 3 | |||
| 4 | You can send logfiles straight from your Teamwire app. | ||
| 5 | |||
| 6 | If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below. | ||
| 7 | |||
| 8 | * Reproduce the app's behaviour | ||
| 9 | * Go to **Account > Help Center** | ||
| 10 | * Quickly tap the Teamwire logo 8 times to enable the Developer settings | ||
| 11 | * Open **Developer Settings** | ||
| 12 | * Use **Export logs** and select an option from the share menu to forward the file to us via email | ||
| 13 | * Please note down the time and date of the event | ||
| 14 | ## ## | ||
| 15 | |||
| 16 | Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. | ||
| 17 | |||
| 18 | |||
| 19 | [[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]] | ||
| 20 | |||
| 21 | ## ## | ||
| 22 | |||
| 23 | = Logfile when logging in = | ||
| 24 | |||
| 25 | |||
| 26 | If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too. | ||
| 27 | |||
| 28 | Please remember the time and date of the event and create a logfile as described below. | ||
| 29 | |||
| 30 | * Start the Teamwire app | ||
| 31 | * Reproduce the app's behaviour | ||
| 32 | * (If required) Restart the Teamwire app | ||
| 33 | * Quickly tap **Start using Teamwire** 8 times to open the Developer settings | ||
| 34 | * Use **Export logs** and select an option from the share menu to forward the file to us via email | ||
| 35 | * Please note down the time and date of the event | ||
| 36 | ## ## | ||
| 37 | |||
| 38 | Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us. | ||
| 39 | |||
| 40 | |||
| 41 | [[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]] | ||
| 42 | |||
| 43 | ## ## | ||
| 44 | |||
| 45 | = iOS crashlog = | ||
| 46 | |||
| 47 | |||
| 48 | If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS. | ||
| 49 | |||
| 50 | * Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data** | ||
| 51 | * Look for a ##Teamwire-[timestamp].ips## file | ||
| 52 | * Please forward the file to us via email | ||
| 53 | ## ## | ||
| 54 | |||
| 55 | ## ## |