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Wiki source code of 4. Logfile

Last modified by teamwire003 on 2024/03/25 13:53
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teamwire001 13.2 1 = Regular logfile =
teamwire001 1.1 2
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teamwire001 13.3 4 You can send logfiles straight from your Teamwire app.
teamwire001 1.1 5
teamwire001 13.3 6 If you happen to run into troubles while using Teamwire, please remember the time and date of the event and create a logfile as described below.
teamwire001 1.1 7
teamwire001 13.2 8 * Reproduce the app's behaviour
teamwire001 13.3 9 * Go to **Account > Help Center**
10 * Quickly tap the Teamwire logo 8 times to enable the Developer settings
11 * Open **Developer Settings**
12 * Use **Export logs** and select an option from the share menu to forward the file to us via email
13 * Please note down the time and date of the event
teamwire001 13.2 14 ## ##
teamwire001 1.1 15
teamwire001 13.3 16 Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us.
teamwire001 1.1 17
teamwire001 13.3 18
19 [[image:en_log_profile1.png||width="280"]] [[image:en_log_profile2.png||width="280"]] [[image:en_log_profile3.png||width="280"]] [[image:en_log_profile4.png||width="280"]]
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teamwire001 1.1 21 ## ##
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teamwire001 13.3 23 = Logfile when logging in =
teamwire001 1.1 24
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teamwire001 13.3 26 If you happen to run into troubles during the login process, you can send logfiles right from the first screen of the Teamwire app, too.
teamwire001 1.1 27
teamwire001 13.2 28 Please remember the time and date of the event and create a logfile as described below.
teamwire001 1.1 29
teamwire001 13.2 30 * Start the Teamwire app
31 * Reproduce the app's behaviour
32 * (If required) Restart the Teamwire app
teamwire001 13.3 33 * Quickly tap **Start using Teamwire** 8 times to open the Developer settings
34 * Use **Export logs** and select an option from the share menu to forward the file to us via email
35 * Please note down the time and date of the event
36 ## ##
teamwire001 1.1 37
teamwire001 13.3 38 Sometimes it might be required to enable **Enhanced logs** and reproduce the behaviour again before sharing the logs with us.
teamwire001 1.1 39
teamwire001 13.3 40
41 [[image:en_log_reg1.png||width="280"]] [[image:en_log_reg2.png||width="280"]]
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teamwire001 1.1 43 ## ##
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teamwire001 13.2 45 = iOS crashlog =
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teamwire001 13.3 48 If you happen to be unable to open Teamwire at all and cannot create logfiles from inside the app, you may retrieve the crashlogs from iOS.
teamwire001 1.1 49
teamwire001 13.3 50 * Navigate to your **iOS Settings > Privacy & Security > Analytics & Improvements > Analytics Data**
teamwire001 13.2 51 * Look for a ##Teamwire-[timestamp].ips## file
teamwire001 13.3 52 * Please forward the file to us via email
teamwire001 1.1 53 ## ##
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teamwire003 25.2 56
57 = iOS Xcode logs (only on Mac OS) =
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60 In certain situations, it might be required to fetch Xcode logs from your mobile.
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63 1. Please first connect your iOS mobile device to your Mac Computer.
64 If required, please confirm **Allow device to connect** on the Mac resp. **Trust Computer** on your mobile device. 
65 \\Open the Xcode application on your computer and go to **Windows > Devices and Simulators**
66 \\[[image:xcode_logs_1of5.png||width="750"]]
67 \\
68 1. Use the [[image:xcode_logs_menu.png]] menu (1), and select **Download Container** (2)
69 \\[[image:xcode_logs_2of5.png||width="750"]]
70 \\
71 1. Save the file to your preferred location
72 \\[[image:xcode_logs_3of5.png||width="750"]]
73 \\
74 1. It may take up to a few minutes to complete the process - please be patient as long as the yellow banner is displayed.
75 \\[[image:xcode_logs_4of5.png||width="750"]]
76 \\
77 1. When finished, open the file to navigate to **AppData > Library > logs**.
78 Please forward the file named ##[timestamp].log## to us via email.
79 \\[[image:xcode_logs_5of5.png||width="750"]]
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