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D. First steps for Teamwire admins

Last modified by teamwire001 on 2025/09/12 11:19

This document provides information on how to set up Teamwire for your organisation in a few simple steps.

This document covers the following topics:

1 Create admin account

Visit the Teamwire Dashboard and register as Teamwire admin. Please provide a valid business email address and a current mobile phone number so that both details can be successfully verified via a confirmation link or PIN code.

Your registration will be reviewed and approved by Teamwire.

Once your account has been approved, you will receive an email and will be able to log in at https://backend.teamwire.eu

Information
Maximum security for your admin account

We recommend that you enable two-factor authentication to prevent unauthorised access.

You can find this feature at the upper right-hand corner under My Profile.

  • Here, please select Enable two-factor authentication.
  • Scan the QR code with your authenticator app (e.g. FreeOTP Authenticator) and click Continue.
  • Enter the generated token and confirm your input.

   Optional: Language settings

The display language of the dashboard is based on your browser settings. If required, you can set the language of the dashboard yourself.

This setting can be found at the upper right-hand corner under My Profile ("Mein Profil").

2 Set up organisation

Before your users get started, you should take care of the most important organisation settings.

In the icons-lock.svg Privacy Settings section, you can specify with whom users of the organisation are permitted to communicate. 

  • Privacy Mode
    This determines which contacts are being synchronised (e.g. additional address book contacts). All modes are explained in detail in the dashboard.
  • Privacy Options
    Here you will find further options for allowing or restricting communication with external and internal contacts.

In the icons-key.svg Login & Registration section, you can define policies for the user login.

These include, i.a.

  • the maximum amount of devices per user.
  • to enable/disable login in with a password.
  • the password policies (length, strength, expiration, autom. blocking for failed login attempts).
  • the registration token for authentication via EMM or MDM configuration.

In the icons-file.svg Email Templates section, you can customise the email messages sent to dashboard admins and Teamwire users.

More information is available in the Teamwire Dashboard manual ( ).

3 Create and manage users

You can now start creating user accounts.

In the icons-user.svg Users section, you are able to create and manage accounts. You may choose one of the following options - and be careful to only use email addresses that correspond to your company's domain.

Please note that your admin account is not a user account. If you'd like to use the Teamwire app yourself, you will need to create a user account, too.

Select Create new user and enter the employee's first and last name, and business email address.

The user will receive an automated email notification (see email template "Access email").

Click Import CSV to create multiple users at once. Select a CSV file from your file explorer to upload it.

Please note the following specifications for the file.

  • Encoding: UTF-8
  • Delimiter: comma
  • Must contain the header row: email,first_name,last_name,group
  • CSV import is limited to 1,000 lines (incl. header). Please split larger files, following line limit.

The email address, and first and last names are mandatory. An assignment to a circle (here "group") is optional and allows you to create new circles during user import.

It is possible to assign users to multiple circles by listing them multiple times and specifying one of the circles under "group" for each line.

  Feel free to use this example file as a template for your import. The optional assignment to "Divisions" is currently not supported by CSV import.

You can import existing users and groups from your LDAP or Active Directory infrastructure into Teamwire. This avoids the effort of manual user maintenance and circle assignment.

This option is available in the dashboard's icons-sync.svg LDAP Integration section. For a detailed documentation on connecting an LDAP server, please refer to the Teamwire Dashboard manual ( ).

  Optional: Create one-time passwords

Once you have completed the user account creation process, you can generate one-time passwords for your employees and send them automatically by email. After successfully logging in, the users will be prompted to set a new password.

To do this, select the respective users in the overview and choose Set one-time password.

4 Distribute to users

The default email notification of the user creation process already include information on how to download the Teamwire app.

We recommend that you provide the most important resources in a central info pool to allow your users to get started quickly - e.g. via intranet, SharePoint or mail. This includes
We recommend that you also provide your users with the most important resources for a quick start in a central info pool, e.g. via intranet, a SharePoint, or newsletter.

This includes

Feel free to use our "Rollout to Users" template ( ), which contains useful information about Teamwire's features.

 

icons-reshare.svg Next steps...

The next steps will allow you to further customise Teamwire to suit your company's needs.