Skip to Content
Last modified by teamwire001 on 2025/10/27 10:38
Hide last authors
teamwire001 9.1 1 This document provides information on how to set up Teamwire for your organisation in a few simple steps.
teamwire001 1.1 2
teamwire001 9.1 3 This document covers the following topics:
teamwire001 1.1 4
teamwire001 9.1 5 * [[image:Public.Attachments.WebHome@icons-star.svg||style="padding-bottom:3px"]] [[Create admin account>>doc:||anchor="admin"]]
6 * [[image:Public.Attachments.WebHome@icons-business.svg||style="padding-bottom:3px"]] [[Set up organisation>>doc:||anchor="organisation"]]
7 * [[image:Public.Attachments.WebHome@icons-user.svg||style="padding-bottom:3px"]] [[Create and manage users>>doc:||anchor="user"]]
8 * [[image:Public.Attachments.WebHome@icons-integration.svg||style="padding-bottom:3px"]] [[Distribute to users>>doc:||anchor="rollout"]]
9 * [[image:Public.Attachments.WebHome@icons-reshare.svg||style="padding-bottom:3px"]] [[Next steps...>>doc:Public.Getting-Started.First-steps-for-Teamwire-admins.Next-Steps.WebHome]]
10 ## ##
teamwire001 1.1 11
teamwire001 9.1 12 {{id name="admin"/}}
teamwire001 1.1 13
teamwire001 9.1 14 = (% class="numbox" %){{{1}}}(%%) (% class="numbox-title" %)Create admin account(%%) =
teamwire001 1.1 15
teamwire001 9.1 16 Visit the Teamwire Dashboard and register as **Teamwire admin**. Please provide a valid business email address and a current mobile phone number so that both details can be successfully verified via a confirmation link or PIN code.
teamwire001 1.1 17
teamwire001 9.1 18 {{html}}
19 <a href="https://backend.teamwire.eu/static/dashboard/index.html#/auth/register" style="text-decoration: none;" target="_blank">
20 <button class="btn btn-gili_blue" style="width:220px; height:50px;" type="button">Register as admin now</button></a>
21 {{/html}}
teamwire001 1.1 22
teamwire001 9.1 23 Your registration will be reviewed and approved by Teamwire.
teamwire001 1.1 24
teamwire001 9.1 25 Once your account has been approved, you will receive an email and will be able to log in at [[url:https://backend.teamwire.eu||rel="noopener noreferrer" target="_blank"]]
26
27 {{info title="Maximum security for your admin account"}}
28 We recommend that you enable two-factor authentication to prevent unauthorised access.
29
30 You can find this feature at the upper right-hand corner under **My Profile**.
31
32 * Here, please select **Enable two-factor authentication**.
33 * Scan the QR code with your authenticator app (e.g. [[FreeOTP Authenticator>>url:https://freeotp.github.io||rel="noopener noreferrer" target="_blank"]]) and click **Continue**.
34 * Enter the generated token and confirm your input.
35 {{/info}}
36
37
38 (% class="numbox-title" %) {{icon name="sliders" size="1x"/}} Optional: Language settings
39
40 The display language of the dashboard is based on your browser settings. If required, you can set the language of the dashboard yourself.
41
42 This setting can be found at the upper right-hand corner under **My Profile** ("Mein Profil").
43
44
45 {{id name="organisation"/}}
46
47 = (% class="numbox" %){{{2}}}(%%) (% class="numbox-title" %)Set up organisation(%%) =
48
49 Before your users get started, you should take care of the most important organisation settings.
50
51 {{tabs idsToLabels="privacy=Privacy settings, registration=Login options, templates=Email templates"/}}
52
53 (% id="privacy" %)
teamwire001 1.1 54 (((
teamwire001 9.1 55 In the [[image:Public.Attachments.WebHome@icons-lock.svg||height="18" style="padding-bottom:5px" width="18"]] **Privacy Settings** section, you can specify with whom users of the organisation are permitted to communicate.
teamwire001 1.1 56
teamwire001 9.1 57 * **Privacy Mode**
58 This determines which contacts are being synchronised (e.g. additional address book contacts). All modes are explained in detail in the dashboard.
59
60 * **Privacy Options**
61 Here you will find further options for allowing or restricting communication with external and internal contacts.
teamwire001 1.1 62 )))
63
teamwire001 9.1 64 (% id="registration" %)
65 (((
66 In the [[image:Public.Attachments.WebHome@icons-key.svg||height="18" style="padding-bottom:5px" width="18"]] **Login & Registration** section, you can define policies for the user login.
teamwire001 1.1 67
teamwire001 9.1 68 These include, i.a.
teamwire001 6.1 69
teamwire001 9.1 70 * the maximum amount of devices per user.
71 * to enable/disable login in with a password.
72 * the password policies (length, strength, expiration, autom. blocking for failed login attempts).
73 * the registration token for authentication via EMM or MDM configuration.
74 )))
teamwire001 1.1 75
teamwire001 9.1 76 (% id="templates" %)
77 (((
78 In the [[image:Public.Attachments.WebHome@icons-file.svg||height="18" style="padding-bottom:5px" width="18"]] **Email Templates** section, you can customise the email messages sent to dashboard admins and Teamwire users.
79
80 More information is available in the [[Teamwire Dashboard manual ( {{icon name="sign-in" size="1x" cssClass="fa-blue helpc" title="This document is only available to logged-in users"/}})>>doc:Customer.Administration.Dashboard-User-Manual.Email-Templates.WebHome||title="This document is only available to logged-in users"]].
81 )))
82
83 (% style="border-color:var(--gili_blue_300)" %)
teamwire001 1.1 84 ----
85
86
teamwire001 9.1 87 {{id name="user"/}}
teamwire001 1.1 88
teamwire001 9.1 89 = (% class="numbox" %){{{3}}}(%%) (% class="numbox-title" %)Create and manage users(%%) =
teamwire001 1.1 90
teamwire001 9.1 91 You can now start creating user accounts.
teamwire001 1.1 92
teamwire001 9.1 93 In the [[image:Public.Attachments.WebHome@icons-user.svg||height="18" style="padding-bottom:7px" width="18"]] **Users** section, you are able to create and manage accounts. You may choose one of the following options - and be careful to only use email addresses that correspond to your company's domain.
teamwire001 1.1 94
teamwire001 9.1 95 Please note that **your admin account is not a user account**. If you'd like to use the Teamwire app yourself, you will need to create a user account, too.
teamwire001 1.1 96
teamwire001 9.1 97 {{tabs idsToLabels="createuser=Create users, importuser=Import users, ldapuser=Sync LDAP users"/}}
teamwire001 1.1 98
teamwire001 9.1 99 (% id="createuser" %)
100 (((
101 Select **Create new user** and enter the employee's first and last name, and business email address.
teamwire001 1.1 102
teamwire001 9.1 103 The user will receive an automated email notification (see email template "Access email").
104 )))
teamwire001 1.1 105
teamwire001 9.1 106 (% id="importuser" %)
107 (((
teamwire001 10.1 108 {{include reference="Customer.Administration.Dashboard-User-Manual.Users.WebHome" section="HImportusers" excludeFirstHeading="true"/}}
teamwire001 9.1 109 )))
teamwire001 1.1 110
teamwire001 9.1 111 (% id="ldapuser" %)
teamwire001 1.1 112 (((
teamwire001 9.1 113 You can import existing users and groups from your LDAP or Active Directory infrastructure into Teamwire. This avoids the effort of manual user maintenance and circle assignment.
114
115 This option is available in the dashboard's [[image:Public.Attachments.WebHome@icons-sync.svg||height="13" style="padding-bottom:5px" width="13"]] **LDAP Integration** section. For a detailed documentation on connecting an LDAP server, please refer to the [[Teamwire Dashboard manual ( {{icon name="sign-in" size="1x" cssClass="fa-blue helpc" title="This document is only available to logged-in users"/}})>>doc:Customer.Administration.Dashboard-User-Manual.LDAP-Synchronisation.WebHome||title="This document is only available to logged-in users"]].
teamwire001 1.1 116 )))
117
teamwire001 9.1 118 (% style="border-color:var(--gili_blue_300)" %)
119 ----
teamwire001 1.1 120
121
teamwire001 9.1 122 (% class="numbox-title" %){{icon name="sliders" size="1x"/}} Optional: Create one-time passwords
teamwire001 1.1 123
teamwire001 9.1 124 Once you have completed the user account creation process, you can generate one-time passwords for your employees and send them automatically by email. After successfully logging in, the users will be prompted to set a new password.
teamwire001 1.1 125
teamwire001 9.1 126 To do this, select the respective users in the overview and choose **Set one-time password**.
127
128
129
130 {{id name="rollout"/}}
131
132 = (% class="numbox" %){{{4}}}(%%) (% class="numbox-title" %)Distribute to users(%%) =
133
134 The default email notification of the user creation process already include information on how to download the Teamwire app.
135
teamwire001 1.1 136 We recommend that you provide the most important resources in a central info pool to allow your users to get started quickly - e.g. via intranet, SharePoint or mail. This includes
teamwire001 9.1 137 We recommend that you also provide your users with the most important resources for a quick start in a central info pool, e.g. via intranet, a SharePoint, or newsletter.
teamwire001 1.1 138
teamwire001 9.1 139 This includes
140
141 * the links for the [[App Download>>doc:Public.Getting-Started.App-Download.WebHome||target="_blank"]]
teamwire001 1.1 142 * a link to access the Teamwire Web Client: [[https://backend.teamwire.eu/web-client||rel="noopener noreferrer" target="_blank"]]
teamwire001 9.1 143 * a link to [[frequently asked questions (FAQ)>>doc:Public.FAQ.WebHome||target="_blank"]]
144 * the quick start guide "Setting up your Teamwire app" for [[iOS>>doc:Public.Applications.iOS.Quick-Start-App-Setup.WebHome||target="_blank"]] and [[Android>>doc:Public.Applications.Android.Quick-Start-App-Setup.WebHome||target="_blank"]]
145 * the quick start guide "Teamwire key features" for [[iOS>>doc:Public.Applications.iOS.Quick-Start-Key-Features.WebHome||target="_blank"]] and [[Android>>doc:Public.Applications.Android.Quick-Start-Key-Features.WebHome||target="_blank"]]
146 * the Teamwire app user manuals for [[iOS>>doc:Public.Applications.iOS.User-Manual.WebHome||target="_blank"]], [[Android>>doc:Public.Applications.Android.User-Manual.WebHome||target="_blank"]] and [[Desktop>>doc:Public.Applications.Desktop.User-Manual.WebHome||target="_blank"]]
teamwire001 1.1 147
teamwire001 9.1 148 Feel free to use our [["Rollout to Users" template ( {{icon name="sign-in" size="1x" cssClass="fa-blue helpc" title="This document is only available to logged-in users"/}})>>doc:Customer.Administration.Rollout-to-Users-Template.WebHome||title="This document is only available to logged-in users"]], which contains useful information about Teamwire's features.
teamwire001 1.1 149
teamwire001 9.1 150
teamwire001 1.1 151 ## ##
teamwire001 9.1 152
153 {{id name="next"/}}
154
155 (% class="numbox-title" %)[[image:Public.Attachments.WebHome@icons-reshare.svg||style="padding-bottom:3px"]] [[Next steps...>>doc:Public.Getting-Started.First-steps-for-Teamwire-admins.Next-Steps.WebHome]]
156
157 The next steps will allow you to further customise Teamwire to suit your company's needs.
158
159 ## ##