F. Do you need help?

We are here to assist you!

If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options.

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In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
Be sure to provide as much information as possible.

Report form

Please describe the issue

• Can you reproduce the issue repeatedly?
• Detailed steps to reproduce:
• Expected behaviour:
• Actual behaviour:
• Screenshots or video:

Your Teamwire app

• Affected device or app platform: iOS / Android / Desktop / Web Client / Dashboard / Server
• Version of Teamwire app: Where to find your app version on iOS, on Android, on your Desktop, in the Dashboard
• Device OS:
• Device hardware:
• Your MDM/EMM software:
• Your Teamwire environment: Teamwire Cloud (default) / On-premise / Private Cloud

Additional information

• Please attach your app's logfiles: How to get logs on iOS / on Android / on your Desktop
• Name of affected customer: required if you are Teamwire partner
• How many users are affected by this issue? one / multiple / all

Your Teamwire server environment (only required if you are not using the Teamwire Cloud)

• Production or testing environment?
• Your server setup: Single server / Cluster / Number of nodes / Offline installation (please annotate the offline installation image)
• Version of your server OS:
• Version of Teamwire Platform: if you try to perform an update, please annotate the current version and the upgrade version
• Version of Teamwire Backend: if you try to perform an update, please annotate the current version and the upgrade version
• Version of your database: if you are running an external database, let us know and annotate name and version