F. Do you need help?
We are here to assist you!
If you have any questions or can't find an answer to in this Knowledge Base, feel free to contact our Support Team via one of the follwing options.
In case you're experiencing a problem or want to refer to an issue, please use the report shown below. This will ensure proficient support and a smooth processing.
Be sure to provide as much information as possible.
Report form
Name of affected costumer: Only required if you are Teamwire partner
Number of affected users: One user | Multiple users | All users
Affected environment: Productive environment | Testing environment
Your MDM/EMM software: e.g. VMware Workspace ONE
Your Teamwire environment: Teamwire Cloud | On-premise | Private Cloud
Affected devices or app platform: iOS | Android | Desktop | Web Client | Dashboard | Server
Used Teamwire app version: Where to find this info for iOS, for Android, for Desktop, for Dashboard.
Device hardware: e.g. iPhone 14, Samsung S24, Laptop
Device operating system: e.g. iOS 18.2, Android 14, Windows 11
Describe the steps to reproduce the issue in detail:
Result in behaviour:
Expected result in behaviour:
How often you can reproduce the behaviour: All times | Sometimes | Unable to reproduce
Screenshots
Please attach screenshots showing the behaviour, if possible.
Logfile
Please attach logfiles to your message. How to pull logfiles for iOS, for Android, for Desktop.
Show empty template
- Name of affected costumer:
- Number of affected users:
- Affected environment:
- Your MDM/EMM software:
- Your Teamwire environment:
- Affected devices or app platform:
- Used Teamwire app version:
- Device hardware:
- Device operating system:
- Describe the steps to reproduce the issue in detail:
- Result in behaviour:
- Expected result in behaviour:
- How often you can reproduce the behaviour:
- Screenshots
- Logfile